SWETHA MATUKUMILLI
Guest Relationship Manager
Hyderabad ,India
Summary
To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective. PERSONAL PROFILE I am confident and understand the value of hard work. This has made me self-driven, reliable and able to work under pressure. I developed skills amongst myself to work in challenging environment. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Guest Relations Manager
Goldenkey Ventures
Hyderabad , India
01.2021 - 01.2022
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Planned and implemented promotional activities to increase customer satisfaction.
- Monitored guest feedback, using to improve service and departmental operations.
Offshore Coordinator
GreenByte Technologies
07.2016 - 05.2018
- Single point of contact (SPOC) for offshore as well as onsite teams in US
- Manage Us Team – India Team communication, Concerns and other logistics, work with relevant HR and Admin members and resolve day-to-day issues.
Customer Service Executive
Brigade Solutions
06.2018 - 04.2019
- Monitor Customer’s Stores in US remotely on hourly basis, communicate and resolve day to day issues with Store manager including potential theft threats while being a coordinator between Iverify and Store manager.
Logistics Manager
DNA Networks for IPL, Indian Premium League
04.2016 - 06.2016
- Work with the operations team to arrange travel and accommodation for guests and VIPs attending the events
- Coordinate ground transportation for guests and ensure onetime arrival and departures of supporting staff pre and post event
- Monitor and coordinate ground-based logistics
Logistics Coordinator
CCL
01.2016 - 03.2016
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Facilitated transportation to and from appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Updated spreadsheets and created presentations.
Relationship Manager
Novotel Hotel
Vizag
01.2015
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Coordinate and manage communication between guests and staff and follow up to resolve customer concerns
Education
Diploma - Aviation
IIFLY INSTITUTE OF AVIATION
Skills
Customer portfolio management
Timeline
Guest Relations Manager
Goldenkey Ventures
01.2021 - 01.2022
Customer Service Executive
Brigade Solutions
06.2018 - 04.2019
Offshore Coordinator
GreenByte Technologies
07.2016 - 05.2018
Logistics Manager
DNA Networks for IPL, Indian Premium League
04.2016 - 06.2016
Logistics Coordinator
CCL
01.2016 - 03.2016
Relationship Manager
Novotel Hotel
01.2015
Diploma - Aviation
IIFLY INSTITUTE OF AVIATION
Similar Profiles
Hemal ShahHemal Shah
Project Manager at Pratham Ventures in collaboration with Syncoro VenturesProject Manager at Pratham Ventures in collaboration with Syncoro Ventures
Ege AğcaEge Ağca
Venture Capital Associate at twozero Ventures - Techone VC - Logo VenturesVenture Capital Associate at twozero Ventures - Techone VC - Logo Ventures
Omar MesallamOmar Mesallam
Investment Team Intern at Access Bridge VenturesInvestment Team Intern at Access Bridge Ventures
Naidu PentakotaNaidu Pentakota
Assistant Manager - Maintenance at TotalEnergies Marketing India Pvt LtdAssistant Manager - Maintenance at TotalEnergies Marketing India Pvt Ltd
MOHAMMED NAZEER UDDINMOHAMMED NAZEER UDDIN
Digital & Technology Quality Engineer at CBRE South Asia Pvt LtdDigital & Technology Quality Engineer at CBRE South Asia Pvt Ltd