Swetha Mende
Hyderabad
Summary
Accomplished Client Partner and Engagement Director with 17+ years of experience driving enterprise client relationships, global program delivery, and strategic account growth. Trusted C-suite advisor expert in leveraging AI-driven decision-making (Gemini, Claude Code, Predictive Analytics) and CRM (Salesforce) transformation to scale multi region delivery models. Proven track record of blending deep techno-functional expertise with executive governance to optimize delivery pipelines, automate strategic workflows, and drive multi-million-dollar account growth.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Director - Client Solutions
Maantic Global Solutions
09.2024 - 07.2026
- Strategic Client Leadership: Led Client Partner - Electronic Arts, directing overall engagement strategy by synthesizing CRM data (Salesforce dashboards & reporting) with AI-driven market and operational insights.
- Executive Governance: Conducted C-level Business Reviews using advanced analytics and Gemini/Claude Code-assisted decision frameworks to align technology initiatives with business growth targets.
- AI-Assisted Operations: Established proactive risk identification governance models, combining automated CRM tracking and predictive AI algorithms to resolve delivery bottlenecks prior to impact.
- Resource & Pipeline Optimization: Championed multi-region delivery efficiency through AI-assisted resource allocation and real-time CRM pipeline tracking, improving reporting efficiency by 30%+.
- Revenue Generation: Achieved business growth by driving resource growth, reaching 180% within 1yr.
Delivery Manager
Relanto Global Inc
03.2023 - 04.2024
- Salesforce Program Execution: Owned end-to-end delivery execution, governance, and multi-stakeholder alignment for large-scale enterprise Salesforce programs.
- AI-Driven Agile Delivery: Spearheaded agile delivery leveraging AI platforms (Gemini, Claude Code) for rapid sprint planning, backlog prioritisation, and automated code/process documentation.
- Risk & Visibility Management: Implemented customized CRM dashboards for real-time KPI tracking and applied predictive analytics to minimize project execution risks and enhance delivery transparency.
- Evaluation: Evaluated organisational needs, identifying underperforming areas and reporting recommendations for improvement.
Senior Product Manager
Aditi Staffing Solutions(Salesforce)
03.2022 - 12.2022
- Product Strategy & Roadmap: Defined product vision and strategy for Salesforce-based platforms by combining AI enabled customer analytics with CRM usage insights.
- Data-Driven Decisioning: Managed the full product lifecycle, aligning user feedback, usage metrics, and AI-generated trends to accelerate product feature releases and stakeholder approvals.
- Agile Implemented: Spearheaded the implementation of agile methodologies, enhancing team productivity and project turnaround time by 40%.
Project Manager
Dell Technologies
03.2016 - 04.2022
- Enterprise Delivery: Directed complex project plans, multi-million-dollar budgets, and cross-functional teams to consistently achieve project milestones on time and within budget.
- Stakeholder & Risk Governance: Conducted rigorous risk assessments and implemented structured communication frameworks to align global business partners and technical units
- Project Planing: Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
Team Leader
C3i Support & Services
10.2009 - 07.2012
Universal Agent
Sitel India Pvt Ltd.
01.2008 - 10.2009
Sales Consultant
Dell International Services
03.2006 - 12.2007
Education
Master of Business Administration - MBA
Osmania University
Hyderabad, IN-TS01-2025
Skills
AI & Modern Tech Skills: Gemini, Claude Code, AI Assisted Development & Sprint Planning, Predictive Analytics, AI-Powered Executive Dashboards, Automated Insight Generation, Generative AI Integration
CRM & Enterprise Solutions: Salesforce (Sales Cloud, Service Cloud, CPQ), AWS, API & Quote-to Cash Integrations, Data Management & Compliance (GDPR)
Strategic Client Engagement: C-Suite Relationship Management, Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), Account Growth Enablement, Financial Governance, Cost Optimisation & Budgeting, Risk & Mitigation Planning
Program & Delivery Leadership: Multi-Region Portfolio Governance, Agile & SAFe 60 Frameworks, Risk & Escalation Mitigation, AI-Powered Resource Planning, PMP Methodologies
Strategic Account Planning & Growth Enablement: Business growth by 160% in a year after taking over
Certification
- SAFe 6.0 Agile
- PMP Trained
- Salesforce Admin
- Leadership & Compensation - Osmania University (2025)
- Power BI - Be10X
Accomplishments
- CEO Choice Award - 2025
- Client Recognized - 2019
Timeline
Director - Client Solutions
Maantic Global Solutions
09.2024 - 07.2026
Delivery Manager
Relanto Global Inc
03.2023 - 04.2024
Senior Product Manager
Aditi Staffing Solutions(Salesforce)
03.2022 - 12.2022
Project Manager
Dell Technologies
03.2016 - 04.2022
Team Leader
C3i Support & Services
10.2009 - 07.2012
Universal Agent
Sitel India Pvt Ltd.
01.2008 - 10.2009
Sales Consultant
Dell International Services
03.2006 - 12.2007
Master of Business Administration - MBA
Osmania University