SWETHA NAMPALLY
Hyderabad
Summary
Seeking a challenging position in reputable organization to expand and utilize my learning skills and knowledge, excellent problem-solving skills and ability to perform well in a team.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
FOUNDEVER
Hyderabad
01.2024 - Current
MLB (Major League Baseball)
- Delivered high-quality support to over 50 customers daily via calls and emails, ensuring empathy, professionalism, and satisfaction.
- Provide effective help in troubleshooting complex issues, and help customers purchase subscriptions.
- Maintain comprehensive case notes to track interactions and achieve key performance indicators (KPIs).
discovery+
- Provided exceptional customer support for discovery+ subscribers, ensuring resolution of queries related to subscription management, billing, and payment updates. Provided accurate inbound chats queues to resolve customer issues.
- Delivered technical assistance by offering effective troubleshooting steps to address streaming issues, enhancing customer satisfaction.
- Maintained a high standard of service by addressing and resolving customer concerns promptly and efficiently.
Education
Intermediate Education - MPC
Sri Chaitanya Junior Kalasala
Hyderabad, India01-2019
Secondary Education
Sri Chaitanya Techno School
Hyderabad, India01-2017
Skills
- Good Communications Skills
- Interpersonal skills
- Multitasking
- Team Collaboration
Affiliations
- Active Volunteer in the Art of Living Happiness Program, facilitating mindfulness and well being practices to empower individuals in achieving mental clarity emotional balance. Passionate about fostering a positive, stress-free environment, while continuously honing skills in communication leadership and personal development.
- Actively participated in the college event and have been a part of NSS "National Service Scheme".
LANGUAGES
- Telugu
- Hindi
- English
Timeline
Customer Service Representative
FOUNDEVER
01.2024 - Current
Intermediate Education - MPC
Sri Chaitanya Junior Kalasala
Secondary Education
Sri Chaitanya Techno School
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