Summary
Overview
Work History
Education
Accomplishments
Internships
Timeline
Generic
Swetha Swetha

Swetha Swetha

Bangalore

Summary

Business Development Executive To lead, challenge and be challenged as a formidable business development personnel, by extrapolating my interpersonal skills and negotiation strategies thereby implementing implementing business solutions for their day to day customer engagements for world class support.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Accounts Executive

Chargebee
Bangalore
10.2021 - Current
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Managed major accounts portfolio worth $75k
  • Proposed product solutions to meet changing customer demands.
  • Worked with other departments to deliver solutions according to schedule and per customer requirements.

Inside Sales Manager

Kaseya Software Pvt Ltd
Bangalore
11.2019 - 09.2021
  • Engaging customers and expanding their use cases by building strong relationships and create win/win environments for all parties to work with
  • Working with business owners and CEOs, to help them significantly accelerate their growth by suggesting cross-sell opportunities
  • Establish a trusted advisor relationship to achieve and expand customer goals resulting in New customer acquisition and cross-sells.
  • Presented Spanning to diverse audiences, applying consultative sales techniques to secure new contracts.
  • Attended an Onsite event (SKO )sponsored by the company in Miami, Florida and experienced direct interaction with the Leadership team.


Account Manager

Freshworks
Chennai
11.2017 - 09.2021
  • Freshservice(IT helpdesk) handling customers based on Canada & United States of America
  • Covering Texas, Iowa, Mississippi, South & North Dakota,
  • Nebraska, Arkansas,& Louisiana
  • Building customer relationship by reaching out to prospects, understanding their requirements and devising a tailored pace during the trial period to ensure smooth evaluation process
  • Involved in end-to-end sales cycle by coordinating with support and pre-sales team to schedule a product- walkthrough as well as additional sessions to troubleshoot any issues faced by the prospect
  • Ensuring that the customers are successfully on-boarded and promoting other Freshworks products based on their requirements
  • Working with various stakeholders, including CXOs, Sales
  • Heads to present Freshservice and ensure successful closure of deals
  • Committing to a monthly target and working diligently to build a pipeline to thereby target objectively.

Education

B- Tech - Biotechnology

Sastra University
01.2013 - 04.2017

Accomplishments


  • Consistent target achievement throughout the year with overall attainment of 104.4%
  • Increased velocity of paying customers by converting 5.43% existing free prospects
  • Closed a number of high value accounts for US region in the year 2018 with an average sales cycle of 21 days
  • Quality lead prospecting resulting in zero customer churn throughout the year
  • Identifying essential features based on client discussions and providing feedback to product development teams


Internships

  • Functioned as an intern lead for the marketing team at LOL Ventures
  • Created posts and engaging content as a social media intern for Happykare
  • Wrote effective content for children’s playbook in Chat2grow
  • Handled social media pages for a book-sharing startup, ReadNShare to get more subscribers
    Developed engaging content for articles, blogs, stories and social media to entice a the audience for Reachvel Innovations Pvt Ltd

Timeline

Accounts Executive

Chargebee
10.2021 - Current

Inside Sales Manager

Kaseya Software Pvt Ltd
11.2019 - 09.2021

Account Manager

Freshworks
11.2017 - 09.2021

B- Tech - Biotechnology

Sastra University
01.2013 - 04.2017

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Swetha Swetha