Summary
Overview
Work History
Education
Skills
Timeline
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Swetha Venkatanarayanan

Fraud & Claims Associate
Chennai

Summary

Results-oriented individual with a solid foundation in Fraud and Claims operations, encompassing investigation of suspicious activities, efficient claims processing, and risk mitigation. Possesses a keen eye for detail and a commitment to accuracy. Furthermore, brings valuable experience from a UK-based Pension Project, indicating exposure to international financial systems and project management principles.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Fraud and Claims Operations Representative

Wells Fargo
Chennai
12.2024 - Current
  • Investigated potential fraudulent activities on existing credit card accounts to safeguard client assets and ensure compliance.
  • Delivered accurate and timely completion of assigned fraud detection and service tasks.
  • Applied sound judgment and firm policies in determining verification procedures for customer accounts.
  • Escalated suspicious or high-risk activity through proper channels, ensuring full transparency and regulatory compliance.
  • Demonstrated consistent achievement of individual and team KPIs in a high-pressure fraud operations environment.
  • I was the go-to person for customer questions, solving their issues and making sure they had a great experience.
  • I double-checked card charges and transactions to spot anything suspicious and stop fraud before it happened.
  • Supported ethical conduct and risk-based decision-making aligned with corporate standards and customer trust.

Process Associate

Tata Consultancy Services
Chennai
09.2022 - Current
  • Managed client pension portfolios for a UK-based provider, ensuring precise updates to personal information in accordance with client requests.
  • Provided strategic advice on investment opportunities, effectively highlighting the competitive advantages of Now Pensions offerings.
  • Gathered and authenticated requisite documentation in the event of a client's demise to facilitate the accurate and timely disbursement of funds to designated beneficiaries.
  • Engaged in comprehensive communication with clients to elucidate the benefits and options available within the pension scheme portfolio.
  • Directed the migration process for clients transitioning to and from Now Pension, ensuring a seamless and efficient transfer experience.
  • Developed and delivered targeted training programs and materials, collaborating with management to identify needs, evaluate effectiveness, and track trainee progress for continuous improvement.
  • Executed daily operational workflows, ensuring compliance with protocols and analyzing processes to identify optimization opportunities.
  • Collaborated with cross-departmental teams to streamline operations, assist in new procedure deployment, and provide training to enhance efficiency.

Education

Bachelor of Arts - CS

SSS Jain College For Women
Chennai, India
05.2019 - 05.2022

Skills

  • Process Analysis

  • Regulatory Compliance

  • Fraud Detection & Risk Analysis

  • Customer Inquiry & Issue Resolution

  • Credit Card Transaction Monitoring

  • Client Relationship Management

  • Training and Support

  • Cross-Functional Collaboration

  • Escalation & Incident Reporting

  • Performance Metrics & Target Achievement

  • Data Accuracy & Timeliness

Timeline

Fraud and Claims Operations Representative

Wells Fargo
12.2024 - Current

Process Associate

Tata Consultancy Services
09.2022 - Current

Bachelor of Arts - CS

SSS Jain College For Women
05.2019 - 05.2022

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Swetha VenkatanarayananFraud & Claims Associate