Summary
Overview
Work History
Education
Skills
Languages
Declaration
Timeline
Generic

Swethana Rani Maineni

Hyderabad

Summary

Experienced Electrical Engineer with a focus on product support coordination. Skilled in project management, stakeholder communication, and technical issue resolution. Proven track record of driving efficient solutions and ensuring customer satisfaction. Strong analytical, interpersonal, and problem-solving abilities with a passion for innovation and continuous learning.

Overview

9
9
years of professional experience

Work History

Sr.Engineer/MIS

Teja technical Services Pvt. Ltd
Vijayawada
02.2015 - 01.2024
  • Coordinated technical support activities for electrical, electronics, and mechanical service post-sales services.
  • Analyzed technical issues and identified suitable methods to provide solutions, ensuring efficient closure of product quality-related complaints.
  • Communicated seamlessly with stakeholders including Development, Service, Manufacturing, Vendors, and Product Experts.
  • Owned, drove, and coordinated with Field Service Team, Factory stakeholders, and product development team to ensure effective closure of product quality-related complaints.
  • Maintained and updated database of spare parts for all products, ensuring stakeholders were informed about parts lifecycle.
  • Handled and tracked escalated customer complaints till case closure, ensuring customer satisfaction.
  • Coordinated with Service Team to investigate and analyze faulty components under warranty cases.
  • Worked collaboratively with service team, suppliers, and design team for electrical and electronics products, ensuring successful project delivery.
  • Successfully translated customer needs into technical solutions, contributing to enhanced customer satisfaction.
  • Efficiently coordinated with vendors to prepare quotations, facilitating smooth operations and collaboration.
  • Played a key role in integrating technologies into customer applications, supporting sales teams in product demonstrations.
  • Developed and implemented detailed project plans, monitored progress, and managed changes for flawless project execution.
  • Implemented risk management techniques to reduce project risks, ensuring successful outcomes.

Education

Bachelor Degree - Electronics And Communication Engineering

Vijaya Institute of Engineering And Technology, JN
Vijayawada
05-2014

Diploma - Electronics And Communication Engineering.

Government Polytechnic College Vijayawada
Vijayawada
05-2011

Skills

  • Technical Proficiency in Power Systems and Equipment
  • Customer-Centric Technical Solutions
  • Efficient Vendor Coordination and Quotation Preparation
  • Integration Support and Sales Collaboration
  • Effective Project Management
  • Performance Measurement and Stakeholder Management
  • Risk Management and Decision-Making
  • Operational Efficiency and Data Management
  • Team Coordination and Task Allocation
  • Customer Complaint Resolution and Third-Party Collaboration
  • MS Office(Excel, Word, PowerPoint)

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Declaration

I hereby declare that the information furnished above is true and best of my knowledge and belief

Timeline

Sr.Engineer/MIS

Teja technical Services Pvt. Ltd
02.2015 - 01.2024

Bachelor Degree - Electronics And Communication Engineering

Vijaya Institute of Engineering And Technology, JN

Diploma - Electronics And Communication Engineering.

Government Polytechnic College Vijayawada

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Swethana Rani Maineni