Susha Mary Thomas

Responsible for operating a specific department or practice within a healthcare setting. The role combines the clinical and business aspects of healthcare to ensure the facility or department operates efficiently and provides quality patient care to bring a unique perspective to the organization's management team.

• Attending to the day-to-day management of an outpatient clinic, medical facility, or department
• Auditing clinical practices to ensure high-quality care
• Collaborating with clinical staff regarding the scheduling and staffing of specific clinics
• Creating and overseeing the budget and billing
• Hiring, onboarding, and evaluating staff members
• Ensuring staff comply with relevant laws, regulations, policies, and procedures
• Investigating and resolving patient complaints involving clinical staff
• Developing and implementing strategies to improve patient care
• Marketing activities tie up and handling the tele calling team.
• Managed 15+ employees with various personalities and from different cultures for physician practice.
• Created work schedules for all department employees and oversaw functioning of billing department.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

• Company Overview: Anti-Ageing Lab is a startup under the SV group of companies and are focused in health care and cosmetology
• Managing all operational activities
• Establishing a culture of continuous business improvement
• Translating the company's strategic plans into defined operational plans
• Operational and strategic responsibility for delivering industry leading customer service and patient safety and care
• All aspects of day-to-day management of staff, ensuring their effectiveness and efficiency
• Provide strong, visible leadership and management
• Developing the Clinic in line with our values and culture
• Reviewing the concession business and performance and ensuring delivery of key financial targets and customer feedback targets
• Minimizing operation expenditure within the Clinic wherever possible
• Monitoring the day-to-day delivery of the services of the Clinic to maintain or improve quality
• Identifying and evaluating the risks to the Clinic's clients, staff, property, finances, goodwill, and image and implementing measures to control risks
• Anticipating, understanding, and responding to the needs of internal and external clients to meet or exceed their expectations
• Anti-Ageing Lab is a startup under the SV group of companies and are focused in health care and cosmetology
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Company Overview: CureShop is one of India's leading Healthcare aggregators and the most trusted medicine delivery app
• Handled a team of Dietitians and other health fitness department
• Nutritional Monitoring and Evaluation of Client Diets
• Screening and Assessment according to the Client Health Conditions
• Prepared Special Diets by working with Psychologists for mental and physical health
• Provided proper Diet counseling and follow-ups monitoring of the Team
• Analyzed and made reports presenting them to the management
• Day-to-Day monitoring of Client
• CureShop is one of India's leading Healthcare aggregators and the most trusted medicine delivery app

• Company Overview: Medlounges is primarily a private hospital that renders additional services of a wellness center
• Conducted diet assessment, meal planning, and diet counselling for inpatients and outpatients
• Provided appropriate therapeutic and non-diets to all patients
• Regular rounds and patient interaction for Liposuction
• Discharge counselling for inpatients to Liposuction
• Received Registered Dietitian training in ST Thomas Hospital Chethipuzha Kottayam
• Medlounges is primarily a private hospital that renders additional services of a wellness center
• Implemented evidence-based practices to improve overall nutritional health within the community.
• Managed clinical staff, ensuring efficient workflow and high-quality patient care.

• Received RD training under Ms
• REMYA PAUL MUKKATHU
• Provided nutrition education to inpatients and outpatients
• Participated as a vital member of the multidisciplinary health care team serving as the nutrition expert
• Conducted comprehensive nutritional assessments for accurate diagnosis and effective treatment planning.

• Company Overview: A Group providing quality healthcare and valuable experience supported by a team of compassionate medical professionals
• Conducted diet assessment, meal planning, and diet counselling for inpatients
• Provided appropriate therapeutic and non-diets to all patients
• Regular ward rounds and patient interaction
• Discharge counselling for inpatients
• Supervised RT Feeds
• A Group providing quality healthcare and valuable experience supported by a team of compassionate medical professionals
• Implemented quality improvement initiatives to enhance efficiency of dietetic services while maintaining high levels of patient care.

• Counselling for health checkup/OPD - Educated various patients regarding their diets by OP and IP counselling
• Provided appropriate therapeutic and non-diets to all patients
• Regular ward rounds and patient interaction
• Discharge counselling for inpatients
• Supervised RT Feeds
• Planned nutritious meal options for individuals with various health needs and conditions.
• Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
• Established positive relationships with customers and other staff members.
• Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.

• Conducted project study focused on specialized diets in various diseases
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
• Helped streamline client onboarding processes, leading to smoother client experience.
• Facilitated knowledge sharing by creating internal wiki for project guidelines.