SYAMJTH KOLLARA RADHAKRISHNAN
Business data analyst
Northampton
Summary
Seasoned Business data Analyst offering 1 year of experience in banking and 1 year in e-commerce industry . Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Possesses a robust background in project management and operational excellence, collaborating effectively with stakeholders to achieve strategic goals. Seeking to apply expertise gained from previous roles in data analysis, particularly within the aftermarket supply chain, to enhance operational frameworks and project management practices.
Overview
2
2
years of professional experience
Work History
Business Analyst
Flipkart
08.2021 - 08.2022
- Conducted comprehensive analysis of 100 customer data and market trends to provide actionable insights for improving operational efficiency and customer satisfaction
- Managed high-volume of customer inquiries (50 to 60 per day), issues, and complaints with focus on achieving high levels of customer satisfaction and retention
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified bottlenecks in customer service processes and implemented solutions that improved response times by [percentage] and reduced escalations by [percentage]
- Collaborated with cross-functional teams including sales, marketing, and logistics to streamline operations and enhance overall customer experience
- Monitored and reported on key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter scores (NPS), and first contact resolution rates (FCR)
- Performed gap analysis to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
DATA ANALYST
HDFC ERGO
12.2020 - 07.2021
- Developed and maintained interactive dashboards in Tableau, providing real-time insights to underwriters and senior management
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Conducted statistical analyses and built predictive models to forecast claims and assess risks
- Automated ETL processes, reducing data processing time by 30%
- Collaborated with cross-functional teams to identify data needs and improve data accuracy and reliability
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports (SQL and Python).
- Utilized data visualization tools to effectively communicate business insights
- Produced monthly reports using advanced Excel spreadsheet functions
Production Engineer
Tecknow Dies
05.2020 - 11.2020
- Implemented lean manufacturing techniques, increasing production efficiency by 20%
- Conducted regular maintenance and troubleshooting of injection molding machines, reducing downtime
- Developed and enforced quality control procedures, reducing product defects by 15%
- Identified cost-saving opportunities, reducing material waste by 25%
- Trained junior engineers and production staff on best practices, fostering culture of continuous improvement
- Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
- Performed root cause analysis and implemented corrective actions.
Education
MSc Project Management - Project Management
UNIVERSITY OF NORTHAMPTON
UK 04.2001 -
B Tech in Mechanical Production Engineering - Engineering Mechanics
GOVERNMENT ENGINEERING COLLEGE THRISSUR
Kerala India08.2020
Diploma in Mechanical Engineering - Mechanical Engineering
SREERAMA GOVT POLYTECHNIC COLLEGE THRIPRAYAR
Kerala India08.2016
Skills
JAVA, C, JAVASCRIPT, SQL
NodeJS, MongoDB, SAP ACS, JIRA
Visio, Google analytic, MS project (2013,2016, 2019)
Access 2013, SolidWorks, MATLAB, Octave
CATIA, PTC CREO, ANSYS, LATEX
AutoCAD, LOTUS, GIT-HUB, Python
Quality control and Assurance, Machine Learning, Process Optimization
Project Management, KPI Tracking
Accomplishments
- Completed dissertation as part of MSc project management titled "The importance of quality control in agile project management: An analysis of implementation challenges and best practices.
- Completed an academic project to make Mini Guarden Tiller at low cost.
- Completed Btech project titled " study and analysis on the development of fabrication of fiber extracting machine from banana stem and testing the mechanical properties of fiber reinforced composite".
- Completed APM and CMI certifications
Reference
Available on request
Timeline
Business Analyst
Flipkart
08.2021 - 08.2022
DATA ANALYST
HDFC ERGO
12.2020 - 07.2021
Production Engineer
Tecknow Dies
05.2020 - 11.2020
MSc Project Management - Project Management
UNIVERSITY OF NORTHAMPTON
04.2001 -
B Tech in Mechanical Production Engineering - Engineering Mechanics
GOVERNMENT ENGINEERING COLLEGE THRISSUR
Diploma in Mechanical Engineering - Mechanical Engineering
SREERAMA GOVT POLYTECHNIC COLLEGE THRIPRAYAR
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