SYAM KUMAR KONA
Vijayawada
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
TK ELEVATORS & ESCALATORS INDIA PVT LIMITED
VIJAYAWADA
08.2025 - Current
- Responded promptly to customer complaints and service requests, enhancing customer satisfaction.
- Maintain high standards of safety, quality, and customer service.
- Troubleshoot technical issues to reduce equipment downtime.
- coordinate with technical teams to ensure smooth operations.
- Performed elevator maintenance and resolved escalator breakdowns to ensure operational reliability.
Junior Executive - Maintenance
KONE Elevators
Visakhapatnam
05.2023 - 08.2025
- Maintained elevators to promote safety and operational efficiency.
- Conducted routine inspections and preventive maintenance to minimize breakdowns.
- Maintained strict compliance with safety standards and regulatory guidelines, ensuring safe field operations.
- Trained new technicians on field procedures and safety protocols.
- Improved customer satisfaction and reduced downtime through proactive maintenance initiatives.
- Coordinated with cross-functional teams including engineering and customer service for issue resolution.
- Enhanced sales team efforts by promoting additional service orders, contributing to overall revenue growth.
Helper (Subcontractor)
KONE Elevators
Visakhapatnam
09.2020 - 05.2023
- Assisted subcontractor with elevator installations, contributing to successful project execution.
- Coordinated timely availability of materials and equipment, minimizing potential project delays.
- Collaborated with installation teams to ensure timely project completion.
- Helped test elevators post-installation under supervision to confirm proper functionality.
- Developed technical skills through hands-on experience in on-site work.
- Maintained cleanliness and order at work sites, contributing to efficient and safe operations.
- Built strong teamwork and communication skills by coordinating with installation crews and site supervisors.
Education
ITI - ELECTRONICS MECHANIC
INDUSTRIAL TRAINING INSTITUTE
Vijayawada08-2020
10th Grade -
Sri Nava Bharath School
VIJAYAWADA01-2018
Skills
- Identify the technical issues & resolve on time
- Able to modify mechanical parts assembly and disassembly of parts
- Assist supervisor to attend issues related to customer on-site problems
- Technical troubleshooting
- Preventive maintenance
- Customer service
- Customer relationship management
- Problem solving
- Multitasking and organization
Languages
- English
- Hindi
- Telugu, Native
- English, Fluent
- Hindi, Basic
Personal Details
- Father Name: KONA DURGA RAO
- Mother Name: KONA NAGA DHANA LAXMI
- Siblings Name: PRIYA DHARSHINI {MARRIED}
- Address:5-6-59/32-7, CHITTINAGAR ,FARASARAPETA, NEAR SOWMYA THEATER, VIJAYAWADA {AP} PINCODE: 520001
- PHONE NUMBER: 9347102123
Timeline
Customer Service Executive
TK ELEVATORS & ESCALATORS INDIA PVT LIMITED
08.2025 - Current
Junior Executive - Maintenance
KONE Elevators
05.2023 - 08.2025
Helper (Subcontractor)
KONE Elevators
09.2020 - 05.2023
ITI - ELECTRONICS MECHANIC
INDUSTRIAL TRAINING INSTITUTE
10th Grade -
Sri Nava Bharath School