SYAMKUMAR R
Calicut
Summary
Versatile professional with extensive experience in operations management and client services, complemented by recent training in data analytics. Known for operational excellence and leadership, passionate about leveraging data to drive strategic initiatives and deliver measurable business results. Seeking a role that combines established expertise with my new data analytics skills to contribute significantly to organizational success and further personal career growth. Aspiring to attain a prominent role in the industry through dedicated efforts, contributing significantly to organizational success while continuously advancing personal career growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Asst Manager Operations
Institute of Integrated Training & Studies (IITS)
06.2024 - Current
- Coordinating and supervising the operations team, ensuring efficient workflow and meeting objectives
- Developing and implementing strategies to enhance B2B operations, contributing to business growth
- Analyzing and monitoring process flows and deliverables to optimize operational efficiency
- Liaising with B2B partners to address concerns and maintain strong collaborative relationships
- Organizing and coordinating academic activities to align with institutional goals
- Developing and maintaining academic policies to ensure adherence to educational standards
- Monitoring and evaluating academic performance, providing actionable insights for continuous improvement
- Providing ongoing guidance and support to institutions on academic goals and educational matters
- Advising institutions on course selection, study habits, and career planning
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly
Data Analyst Intern
IDatalytics
01.2024 - 04.2024
- Company Overview: Kochi, India
- Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights
- Developed proficiency in Tableau, Power BI, Advanced Excel, and SQL through hands-on experience and training sessions during the internship
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis
- Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry
- Monitored and controlled data upload, checking for successful data import and quality
- Successfully completed projects focused on data visualization, dashboard creation, and statistical analysis under the guidance of experienced mentors
- Optimized SQL queries for faster processing times, increasing overall productivity within the team
- Kochi, India
Asst. Manager Admissions & Offers
Vostek Careers Pvt.Ltd
11.2021 - 03.2023
- Operations Management & Staff Support: Supervise daily operations, aid staff management, and assist in administrative tasks across departments
- Marketing Strategy & Student Services: Contribute to marketing strategies, manage student inquiries, improve services, and evaluate program effectiveness to enhance student experiences
- Organizational Support & Collaboration: Assist the Manager in achieving study abroad sector goals, collaborate with various agencies and educational institutions to secure student offers efficiently
- Reporting & Document Preparation: Prepare requested reports and documents for management purposes, ensuring comprehensive support across operational and administrative functions
Sr. Executive Operations
Stemz Radilology Pvt.Ltd
01.2019 - 12.2020
- Quality Assessment & Client Care: Monitor front office work quality, manage profile clients, and coordinate with medical facilities for client health reports
- Training and Client Briefing: Conduct staff training, brief clients on medical procedures, and ensure smooth operations through departmental coordination and IT support
- Report Management & Team Coordination: Maintain online and MIS reports, coordinate with call center teams, ensure adherence to Turnaround Time (TAT), and oversee team operations during the absence of the Station Manager
- Email Management & Operational Oversight: Manage operational emails and ensure the entire team functions smoothly, guaranteeing efficient operations
Senior Guest Relation Executive
Sri Sri Tattva Wellness Center
06.2014 - 12.2017
- Guest Services Management: Supervise team performance, coordinate appointments, and provide high-quality service to VIPs, addressing their needs
- Guest Coordination & Comfort: Manage guest communication, dietary needs, room assignments, and ensure a comfortable stay
- Service Excellence & Operations: Handle guest requests, maintain standards, manage budgets, recommend local attractions, and drive process improvements, including software implementation
Senior Executive Operations
Allied Aviation P.Ltd
05.2007 - 05.2014
- Experienced in Cargo handling and Acceptance (Import-Export)
- Trained in Reservations -Cargo Spot System & Echamp
- Ramp handling - Loading / offloading supervision
- Co-ordination with other agencies & Customs
- Follow up services & D.O issuance
- Experienced in procedures of handling trans-shipments, Telephonic Sales & Co-ordination
- Other office related jobs
- Experienced in PER/PES/VAL & HUM/ handling
- Import segregation & discrepancy handling
Station In charge -[On Deputation for Tiger Airways Cargo & Ethihad Airways Cargo]
Allied Aviation Pvt.Ltd
07.2012 - 02.2013
- Company Overview: Trivandrum, India
- Administrative Oversight: Plan meetings, maintain office policies, and manage personnel, including recruitment, training, and performance assessment
- Ensure compliance with regulations, handle filing systems, and manage office supplies
- Information Flow & Operations: Facilitate seamless information flow, stay updated with organizational changes, and align operations with strategic objectives
- Coordination & Communication: Coordinate with external agencies like Cargo Handling Agents and airport authorities, manage security screening, documentation, and loading
- Communicate flight details, special handling requests, and updates as per airline standards
- Sales, Marketing, and Accounts: Drive sales growth, maintain customer relationships, negotiate rates with agencies and airlines, monitor expenses, handle financial documentation, invoicing, payment reminders, and daily financial operations
- Trivandrum, India
Customer Service Agent
Jet Airport Services Pvt.Ltd
08.2005 - 04.2007
- Passenger Service: Greet, assist, handle reservations, issue boarding passes, manage luggage, and provide flight information at counters
- Operational Oversight: Plan counter allocations, supervise ramp operations, ensure compliance, and handle baggage-related issues
- Customer Assistance & Coordination: Help with missed luggage, handle complaints, track mishandled baggage, and oversee baggage handling areas
- Flight Preparation & Coordination: Manage denied boarding, assist crew with clearance, prepare flight documents, and coordinate exclusively for Lufthansa Airlines & Air France
Education
Bachelor of Business Administration -
Sikkim Manipal University
05.2013
Pre-Degree -
Mahatma Gandhi University
05.2001
Secondary School Leaving Certificate -
St.Thomas HS
Ayroor05.1999
Skills
- Adaptability
- Customer Service
- Tableau Software
- Power BI Software
- Advanced Excel
- Data Cleaning
- Business Analysis
- Interpersonal Skills
- Problem-solving aptitude
- Forecasting and planning
- Teamwork and Collaboration
- SQL and Databases
- Analytical Thinking
- Database Management
Certification
- PG Diploma in Passenger & Cargo Handling, 10/01/04
- IATA/FIATA Cargo Introductory Course | Montreal, Canada Certification, 10/01/04
- IATA/FIATA Dangerous Goods Regulations | Montreal, Canada Certification, 04/01/05
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
References
References available upon request.
Disclaimer
I affirm that the aforementioned information is accurate and truthful to the best of my knowledge, understanding, and belief.
Timeline
Asst Manager Operations
Institute of Integrated Training & Studies (IITS)
06.2024 - Current
Data Analyst Intern
IDatalytics
01.2024 - 04.2024
Asst. Manager Admissions & Offers
Vostek Careers Pvt.Ltd
11.2021 - 03.2023
Sr. Executive Operations
Stemz Radilology Pvt.Ltd
01.2019 - 12.2020
Senior Guest Relation Executive
Sri Sri Tattva Wellness Center
06.2014 - 12.2017
Station In charge -[On Deputation for Tiger Airways Cargo & Ethihad Airways Cargo]
Allied Aviation Pvt.Ltd
07.2012 - 02.2013
Senior Executive Operations
Allied Aviation P.Ltd
05.2007 - 05.2014
Customer Service Agent
Jet Airport Services Pvt.Ltd
08.2005 - 04.2007
Bachelor of Business Administration -
Sikkim Manipal University
Pre-Degree -
Mahatma Gandhi University
Secondary School Leaving Certificate -
St.Thomas HS
- PG Diploma in Passenger & Cargo Handling, 10/01/04
- IATA/FIATA Cargo Introductory Course | Montreal, Canada Certification, 10/01/04
- IATA/FIATA Dangerous Goods Regulations | Montreal, Canada Certification, 04/01/05
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