RANDALL JOHN
Mumbai
Summary
Dynamic Food & Beverage Captain with extensive experience at Sorrentina, excelling in guest experience management and team leadership. Proven track record in enhancing service quality and operational efficiency, fostering strong customer relationships, and ensuring compliance with food safety standards. Adept at staff training and mentoring, driving exceptional dining experiences.
Overview
20
20
years of professional experience
Work History
Food & Beverage Captain
Sorrentina
11.2018 - 04.2023
- Led restaurant floor operations to enhance guest service and satisfaction.
- Supervised and motivated service teams to consistently deliver exceptional dining experiences.
- Coordinated with kitchen and management teams to streamline service delivery.
- Maintained high standards of food presentation, hygiene, and service quality.
- Built strong guest relationships, resulting in repeat customers and positive feedback.
- Facilitated staff training and onboarding to improve team readiness and performance.
- Italian Casual Dining, Future Group – Foodhall
Captain – Food & Beverage
Hotel Bawa International
Mumbai
08.2016 - 02.2018
- Supervised banquet events, ensuring flawless execution and guest satisfaction.
- Coordinated event setups and food service across multiple departments to enhance operational efficiency.
- Oversaw restaurant and banquet service operations, ensuring seamless guest experiences.
- Maintained service standards while handling high guest volumes.
Captain
Bombay Blue
01.2015 - 05.2016
- Oversaw daily operations of high-volume multi-cuisine restaurant, ensuring efficient service delivery.
- Coordinated restaurant operations during peak hours, maintaining high customer satisfaction.
- Delivered outstanding customer service while maintaining company SOPs.
- Facilitated inventory control and operational coordination, contributing to streamlined processes.
- Developed food solutions for various regions across India.
Team Leader – Food & Beverage
Travel Food Services
04.2013 - 02.2014
- Managed restaurant, coffee shop, and food court operations, ensuring high-quality service in fast-paced airport environment.
- Led service teams, achieving timely and efficient customer service during peak travel hours.
- Coordinated manpower deployment and shift scheduling to align staffing with operational demands.
- Ensured adherence to food safety and operational standards.
- Mumbai International Airport
Waiter
La Brioche
10.2010 - 10.2011
- Delivered premium guest service in a renowned French café, bakery, and restaurant.
- Executed exceptional food presentation and fostered customer engagement to enhance dining experience.
- Upheld high service standards in international hospitality setting to ensure guest satisfaction.
- Abu Dhabi, UAE
Senior Waiter
Al Falaj Hotel
09.2006 - 08.2008
- Handled food & beverage operations across:
- Coordinated banquet events, ensuring seamless execution and guest satisfaction.
- Delivered personalized guest service, upholding international hospitality standards and fostering positive guest relationships.
- Provided room service to guests promptly and courteously.
- Operated coffee shop, enhancing customer experience through prompt service.
- Oman Hotels & Tourism Co., Muscat
Apprentice – Food & Beverage
Marriott Executive Apartments & Renaissance Hotel & Convention Centre
04.2003 - 08.2005
- Completed structured operational training across:
- Delivered food and beverages to guest rooms, maintaining high service standards and guest satisfaction.
- Provided customer service and supported food preparation in coffee shop, ensuring quality and efficiency.
- Organized and set up banquet events, enhancing guest experience through attention to detail.
- Supported operations in Indian specialty restaurant to deliver authentic dining experiences.
- Developed strong foundations in luxury hospitality operations and guest service excellence.
- Mumbai
Education
Higher Secondary Certificate -
Mumbai Board
01-2003
Secondary School Certificate -
Mumbai Board
01-2001
Skills
- Food & Beverage Service
- Restaurant Operations
- Banquet Operations
- Fine Dining & Casual Dining
- Airport Hospitality
- Service Excellence
- Food safety compliance
- Guest management
- Customer management
- Issue resolution
- Team leadership
- Staff mentoring
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 10/15/84
- Nationality: Indian
Timeline
Food & Beverage Captain
Sorrentina
11.2018 - 04.2023
Captain – Food & Beverage
Hotel Bawa International
08.2016 - 02.2018
Captain
Bombay Blue
01.2015 - 05.2016
Team Leader – Food & Beverage
Travel Food Services
04.2013 - 02.2014
Waiter
La Brioche
10.2010 - 10.2011
Senior Waiter
Al Falaj Hotel
09.2006 - 08.2008
Apprentice – Food & Beverage
Marriott Executive Apartments & Renaissance Hotel & Convention Centre
04.2003 - 08.2005
Higher Secondary Certificate -
Mumbai Board
Secondary School Certificate -
Mumbai Board