Syed Afzal Biyabani
Hyderabad
Summary
Versatile Monitoring Operations Engineer with experience in designing, deploying, and maintaining complex networks & systems. Possess strong problem-solving abilities, adept at pinpointing network issues and implementing strategic solutions to ensure optimal performance. Demonstrated success in collaborating with cross-functional teams to enhance system infrastructure and boost operational efficiency. Skilled in leveraging technical knowledge to drive process improvements, ensuring secure and stable network operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infrastructure Monitoring
Egis
Bangalore
10.2024 - Current
- Monitored the performance of the network infrastructure and identified potential issues before they became critical.
- Performed gap analysis of existing IT infrastructure against desired outcomes to identify areas of improvement.
- Monitored system performance and identified potential issues with network infrastructure components.
- Configured monitoring tools, such as Centreon & Servicenow set alert thresholds and responded promptly when incidents occurred.red.
- Monitored system performance using various monitoring tools .
Monitoring Operations Engineer
SAFRAN Digit
05.2023 - 09.2024
- Acting as Global lead for group of companies
- Coordinating with onsite manager regarding reversibility of project from other organization to own group
- Coordinating with Subsidiary team leads and managers on weekly and monthly basis relate to optimization and internalization of process & work
- Leading the shift without any escalations and no productivity loss
- Maintain the infra inventory and updating accordingly in SNOW with help of service now team
- Generating weekly and quarterly ticket status with the help of powerbi
- Attending the cab change management calls with teams
- Managing blackout when there is any change activity is there
- Helping tooling team when there are any issues with servers or devices which are not in Sync with Centreon
- SQL failed jobs checks and running the jobs as per the reports on daily basis
- Giving KT sessions to new joiners
- Explaining the process to the teams when there are any changes in work process or new tools implementation
- Supporting infrastructure of companies, teams & client management
- Scheduling meeting with managers and team leads to discuss on weekly productivity
- Worked on Service now hypervisor project
- Monitoring infrastructure with Centreon, Dynatrace & ekara tools
System Engineer
OSI Digital PVT LTD
01.2022 - 04.2023
- Hands on experience on Solar winds Monitoring & Ticketing tool
- Coordinating with Incident management when there are any p1 tickets SLA breached
- Preparing Shift Roaster on monthly basis
- Project support
- Coordinating with onsite IT team for infrastructure details
- Having work experience in Solar winds Monitoring tool
- Pulling quality reports of tickets on weekly and daily basis
- Generating the customized KPI reports based on client requirements
- Writing SOP’s based on the new tools which we work
- Network operations center engineer & Infrastructure support engineer
System support Analyst
Cigniti Technologies PVT LTD
05.2019 - 01.2022
- Supported Onsite Walmart client for 1 year in Asset management, profile configurations and troubleshooting user related and application and VPN & basic network issues
- User profile configurations
- Onsite end user support
- Troubleshooting web ex login issues
- Coordinating with vendors for asset failure replacements
- Resolving the issues as per the priority and SLA
- Infrastructure support
- Generating timely reports by running SQL commands in TOAD application
- Knowledge on Office 365 admin center
- Asset Management offshore User Assets
- Giving support to the onsite users on configuring laptop and troubleshooting RDP issues
- Installing and configuring of Local printers and Network printers, scanners
- Outlook PST and OST backups and mapping pst file to the user accounts
- Migrated all Windows 7 machine to windows 10
- Managing McAfee Endpoint encryption console (Creating users and synchronization of systems)
- McAfee Endpoint Security - Installation and Troubleshooting McAfee Endpoint Encryption - Machine Recovery/User Recovery
- Windows patches & antivirus updating of every month
- Installing and configuring client VPN software is like Global protect, Cisco, openvpn etc
- Enabling and disable the network ports in sever room as per the requirement
- Installing and configuring software is in users machines
- Rebuild the machines through SCCM
- Maintain Floor wise inventory in ITSM tool
- Given extended support to board meeting and resolving the Cisco Web Ex and zoom VC call related issues
- Preparing and maintain all IT related assets floor wise
- Troubleshooting and maintenance of all LAN/WAN network printers and workstation network connectivity issues
- Having good experience in remote support
Customer Support Engineer
CMS IT SERVICES PVT LTD
06.2017 - 04.2019
- Having 2+ years of experience in desktop support and field support
- Installation of desktop, laptops & servers
- Hardware support to large scale bank servers like ICICI, YES Bank
- Installing motherboards, HDD’s and changing SMPS for FUJITSU & Dell servers
- Worked & supported for railway projected on network side support
- Resolving desktop & laptop issues
Education
B. TECH - Computer Science engineering
SAEC
01.2015
INTERMEDIATE - MPC
01.2011
SSC -
01.2009
Skills
- Monitoring & Operations support
- Infrastructure support
- Centreon Monitoring
- Service desk
- Laptop/desktop support
- Solar winds
- Service Now
- Powerbi
- Hyeprvision
- Good knowledge on Windows Operating systems
Languages
- English
- Telugu
- Hindi
Personal Information
- Date of Birth: 02/26/94
- Nationality: Indian
- Marital Status: Unmarried
Certification
- Azure 900
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceLanguages
Urdu
Native language
Timeline
Infrastructure Monitoring
Egis
10.2024 - Current
Monitoring Operations Engineer
SAFRAN Digit
05.2023 - 09.2024
System Engineer
OSI Digital PVT LTD
01.2022 - 04.2023
System support Analyst
Cigniti Technologies PVT LTD
05.2019 - 01.2022
Customer Support Engineer
CMS IT SERVICES PVT LTD
06.2017 - 04.2019
B. TECH - Computer Science engineering
SAEC
INTERMEDIATE - MPC
SSC -
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