Dedicated and experienced professional with a strong background in accounting, customer support, and technical support engineering. Adept at handling financial documentation, customer queries, and troubleshooting technical issues for high-end technology products. Passionate about continuous learning and embracing new challenges to enhance personal and professional growth. Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions. Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in Servers, Desktops, laptops, etc systems and Cloud, OS, etc environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Leadership
Team Management
Technical support
Technical troubleshooting
Problem-solving
Teamwork and collaboration
Application installations
undefinedITIL v4 Foundation
ITIL v4 Foundation
CompTia A+ 1101
Power BI Analyst