Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syed Ahmed

Technical Support Engineer
Bangalore

Summary

Dedicated and experienced professional with a strong background in accounting, customer support, and technical support engineering. Adept at handling financial documentation, customer queries, and troubleshooting technical issues for high-end technology products. Passionate about continuous learning and embracing new challenges to enhance personal and professional growth. Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions. Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in Servers, Desktops, laptops, etc systems and Cloud, OS, etc environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Technical Support Engineer

Dell Technologies Ltd
Bangalore
01.2021 - Current
  • Delivering technical support for Dell products, including laptops, workstations, and servers.
  • Leading team quality initiatives as a Quality Lead.
  • Awarded Dell’s 'Game Changer Award' in 2023 and consistently recognized as a top performer.

Technical Support Executive

Teleperformance Ltd
Jaipur
01.2020 - 01.2021
  • Provided technical assistance for Adobe products like Photoshop and Premiere Pro, resolving user issues promptly and enhancing overall customer experience.

Associate – Customer Support

Tech Mahindra Ltd
Bhubaneswar
01.2018 - 01.2019
  • Handled customer queries efficiently, improving satisfaction for Amazon Customers during high-traffic periods.
  • Recognized twice as 'Best Performer of the Month' for outstanding service during peak sale seasons.

SENIOR ACCOUNTANT

Ayesha Steel Pvt Ltd
Bhubaneswar
01.2016 - 01.2018
  • Handled Financial transactions in Tally and Filing ITRs.
  • Creating Balanced Sheets collaborating with Chartered Accountants.

Education

Bachelors Of Commerce - Accounting

Prananath Autonomous College
Khordha, Odisha
01.2013 - 01.2017

Skills

Leadership

Team Management

Technical support

Technical troubleshooting

Problem-solving

Teamwork and collaboration

Application installations

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Certification

ITIL v4 Foundation

Timeline

ITIL v4 Foundation

11-2024

CompTia A+ 1101

01-2024

Power BI Analyst

08-2023

Technical Support Engineer

Dell Technologies Ltd
01.2021 - Current

Technical Support Executive

Teleperformance Ltd
01.2020 - 01.2021

Associate – Customer Support

Tech Mahindra Ltd
01.2018 - 01.2019

SENIOR ACCOUNTANT

Ayesha Steel Pvt Ltd
01.2016 - 01.2018

Bachelors Of Commerce - Accounting

Prananath Autonomous College
01.2013 - 01.2017
Syed AhmedTechnical Support Engineer