Open To Work
SYED ALI MEHDI ZAIDI
Ambedkar Nagar
Work Preference
Summary
To work for an organization, where I can utilize my capacity and capability to the best possible extent, I believe in integration and dedication, which can take the organisation and my career to the new levels of success.
21 years of experience in Flight Management, Customer Servicing, General Administration, Public Relations, Training, Planning, Scheduling and Team Management in Aviation Industry. Accepting the new challenges in the Administration/Human Resources services in current organization. Keen strategist with expertise in managing entire operations and ensuring optimal utilization of resources. Expertise in implementing standard operating procedures and monitoring overall functioning processes also identifying improvement areas and implementing adequate measures to maximize efforts. Excellent communicator with good decision making, team management, training and motivation skills.
Results-driven aviation manager with a strong focus on delivering exceptional passenger services and achieving key performance targets. Expertise in strategizing operational workflows and implementing standard procedures to enhance service quality and compliance. Recognized for effective team leadership and proactive problem-solving in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Manager Customer Services
Basrah Ground Handling Services
Basrah
02.2020 - Current
- Led and motivated staff to consistently meet service level agreements.
- Developed strong relationships with customer airlines to enhance passenger service delivery.
- Provided effective passenger services solutions that met customer needs.
- Oversaw safety and security processes and procedures to maintain compliance.
- Implemented reviews and risk assessments on SOPs and working practices to identify safety improvement areas.
- Ensuring compliance with company policies and procedure.
- Realizing the key performance targets of the company.
Duty Manager Customer Services
Basrah Ground Handling Services
Basrah
02.2014 - 01.2020
- Manage the day-to-day operations of flight operations.
- Organized and maintained files and records to ensure easy access and compliance.
- Monitoring the compliance of Company SOPs for Safe and on time Flight Operation.
- Monitored compliance with company SOPs to ensure safe and timely flight operations.
- Participating in weekly meetings with higher management to discuss the performance of department.
- Participating in weekly meetings with higher management to discuss the performance of the department.
- Prepared monthly data and KPIs to assess departmental performance and support decision-making.
- Organize & Maintain files and records.
- Assisted passengers at Basrah International Airport, Iraq.
Duty Officer (Acting Duty Manager)
Cambata Aviation Pvt. Ltd
02.2004 - 01.2014
- Served various leading International Airlines as mentioned below.
- Gulf Air, Oman Air, Etihad Airways, Qatar Airways, Alitalia, as Duty Officer.
- Gulf Air, Qatar Airways, Royal Jordanian, Kuwait Airways as Acting Duty Manager.
- Responsible for overall supervision of the arrival & departure areas in relation to safe & on-time performance of the Flight Operations from Delhi.
- Supervised the arrival and departure areas to ensure safe and on-time performance of flight operations from Delhi.
- Handled arrival passengers and managed mishandled baggage cases by raising PIR, DPR, and OHD files.
- Supervised the MHB team, managing the tracing, forwarding, and settlement of mishandled baggage cases.
- Assisting VIPs/VVIPs/Groups/Passengers and resolving their issues.
- Acted as a liaison between departments and operating units to resolve day-to-day administrative and operational problems.
- Conducting classroom as well as on job training to newcomer.
- Gulf Air, China Eastern Airlines, Turkish Airlines Inc., KLM as Supervisor.
- Operated ground handling services for various airlines.
Education
Executive Master Program - Business Administration
IIBM Institute of Business Management
Master of Business Laws. -
Lucknow University
B.Sc. -
Shibli National PG College
Jaunpur10+2 -
Bihar Board of Secondary Education
10 -
UP Board of Secondary Education
Skills
- Flight Management
- Trainings
- General Administration
- Strategy Planning
- Airport Operations
- Public Relations
- Liaison & Coordination
- Team Management
- Human Relations Management
Awards
- Attended several seminars/trainings regarding the issues of Aircraft Security and Travel Documents Check.
- Attended several trainings regarding Bomb Threat/Aviation Security/Safety Management System.
- Attended several training regarding IATA Dangerous Goods Regulation.
Training
- Attended several seminars/trainings regarding the issues of Aircraft Security and Travel Documents Check.
- Attended several trainings regarding Bomb Threat/Aviation Security/Safety Management System.
- Attended several training regarding IATA Dangerous Goods Regulation.
Organisation Experience
- Attended several seminars/trainings regarding the issues of Aircraft Security and Travel Documents Check.
- Attended several trainings regarding Bomb Threat/Aviation Security/Safety Management System.
- Attended several training regarding IATA Dangerous Goods Regulation.
Personal Information
- Attended several seminars/trainings regarding the issues of Aircraft Security and Travel Documents Check.
- Attended several trainings regarding Bomb Threat/Aviation Security/Safety Management System.
- Attended several training regarding IATA Dangerous Goods Regulation.
Timeline
Manager Customer Services
Basrah Ground Handling Services
02.2020 - Current
Duty Manager Customer Services
Basrah Ground Handling Services
02.2014 - 01.2020
Duty Officer (Acting Duty Manager)
Cambata Aviation Pvt. Ltd
02.2004 - 01.2014
Executive Master Program - Business Administration
IIBM Institute of Business Management
Master of Business Laws. -
Lucknow University
B.Sc. -
Shibli National PG College
10+2 -
Bihar Board of Secondary Education
10 -
UP Board of Secondary Education