Syed Ali Qully
Hyderabad
Summary
Dedicated professional with over 10 years of experience in program and project management, consistently meeting company goals through organized and effective practices. Skilled in working under pressure and adapting to new situations to enhance organizational brand value. Proven track record in a wide range of management areas, including program, workforce, and project management. Adept at managing multi-million dollar budgets, leading cross-functional teams, and driving significant revenue growth and cost optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Modern Exchange
05.2023 - 12.2024
- Achieved a 93% average customer retention rate over three quarters by implementing corrective measures to understand customer behavior across 43 branches.
- Upscaled overall profit by 42% by conducting periodic audits and preventing revenue leakages.
- Reduced revenue losses by over 26% through collaborative partnerships with stakeholders.
- Managed multi-million dollar budgets, ensuring cost control and optimization across multiple projects simultaneously.
- Oversaw daily operations and established effective Standard Operating Procedures (SOPs) across all branches to uphold organizational standards.
- Specialized in planning and executing marketing strategies through standardization, including telemarketing, customer service, and workforce management.
Assistant Program Manager
Concentrix
04.2018 - 08.2022
- Managed retail loan products with a monthly value of around 50 crore for Standard Chartered Bank globally.
- Generated 40% of the monthly revenue, approximately 140 crore, from existing high-value and mid-value client segments.
- Drove attrition below 5% and shrinkage below 15% while overseeing referral strategies and handling client escalations.
- Proficient in preparing master plans and daily strategies to ensure portfolio health and drive revenue growth.
- Mentored a team of four team leaders, demonstrating strong people management skills.
- Monitored monthly revenue tracking, manpower capacity planning, and adherence to client SLAs.
Team Leader
Epicenter Technologies
10.2017 - 04.2018
- Managed retail loan products with a value of around 30 crore for IDFC Bank across India.
- Controlled shrinkage below 10% and attrition below 3% to ensure operational efficiency.
- Recognized as 'Best Area Manager' for three consecutive months by IDFC GM for outstanding leadership and performance.
- Led a team of 35 associates, delivering results within timelines for sales and marketing campaigns.
Assistant Team Leader (SME)
Sutherland Global Services
10.2015 - 09.2017
- Managed a team of 27 associates at Axis Bank.
- Reduced operational loss by 1.5% by conducting comprehensive performance analysis and identifying IT improvement opportunities.
- Approved invoices of approximately 5 lakhs monthly for billing and sales teams.
- Acted as the first point of contact for all client escalations.
Education
Bachelor of Commerce -
Sangai International University
06.2019
Skills
- Program Management
- Stakeholder Management
- Leadership
- Workforce Management
- Resource Management
- Performance Management
- Problem-solving skills
- Strategic planning
- Complex Problem-solving
- Risk management
- Change management
- Relationship management
- Best practices implementation
- Scope management
Certification
- Lean Six Sigma Yellow Belt - 2020-01
- Advanced MS Excel - 2017-03
Timeline
Senior Program Manager
Modern Exchange
05.2023 - 12.2024
Assistant Program Manager
Concentrix
04.2018 - 08.2022
Team Leader
Epicenter Technologies
10.2017 - 04.2018
Assistant Team Leader (SME)
Sutherland Global Services
10.2015 - 09.2017
Bachelor of Commerce -
Sangai International University
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