SYED ARIB NAJAM
Engineer
Ajmer
Summary
Versatile Engineer with a background in Marine Engineering and hands-on experience in technical support, customer relationship management, and business development. Proficient in the maintenance and troubleshooting of complex mechanical systems, including ship machinery, and experienced in cybersecurity technical support. Adept at leveraging engineering expertise to drive problem-solving, process optimization, and customer satisfaction. Strong analytical skills, a detail-oriented approach, and a proven ability to adapt across industries, from maritime operations to tech-driven customer support and business development.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Customer Support Agent
Vaibhav Global Limited
09.2024 - Current
- Provide exceptional customer service through phone, email, and chat support, ensuring prompt and professional responses.
- Assist customers with order placement, tracking, returns, refunds, and product information.
- Address customer inquiries, complaints, and requests efficiently while maintaining a positive and empathetic approach.
- Maintain accurate records of customer interactions and resolutions in the company’s CRM system.• Collaborate with internal teams such as logistics, sales, and quality assurance to resolve customer concerns.• Stay updated on company products, policies, and promotions to provide accurate information to customers.
College Relationship Coordinator, B2B
CRACK-ED, CARDEKHO GROUP
09.2023 - 04.2024
- Dynamic College Relationship Coordinator specializing in B2B partnerships
- Proven ability to establish and nurture collaborations between educational institutions and the Company
- Skilled in aligning academic offerings with industry needs, fostering internship programs, and facilitating meaningful connections
CRM Technician
TELEPERFORMANCE
09.2022 - 08.2023
- Customer Tech Support for Cybersecurity Process
- Provided basic technical support for US based clients on a wide range of company products, resolving issues at 90% rate
- Received an average 85% customer satisfaction, building customer relationship by providing effective resolutions
Entrepreneur
Vihaan Direct Selling Pvt Ltd.
07.2018 - 09.2022
- Independent Distributor on E-Commerce Platform
- Developing the business of various brands in 23+ Lines of Businesses & help them to grow in the market in more than 170+ countries by creating Distributor Block Chain & Networks
- Skills acquired in Marketing & Sales, handling Human Resources & managing teams of Distributors
Marine Engineer Officer
Fleet Management Limited
12.2014 - 05.2018
- 4TH Engineer Officer on Merchant Ship
- Periodic Maintainence of ship's machineries like Main Engine, Generators, Pumps, Compressors, etc
Education
Bachelor of Technology - Marine Engineering
Maharashtra Academy of Naval Education & Training
Pune 08.2010 - 7 2014
Skills
Business To Business
Personal Information
- Date of Birth: 07/07/92
- Nationality: Indian
Timeline
Customer Support Agent
Vaibhav Global Limited
09.2024 - Current
College Relationship Coordinator, B2B
CRACK-ED, CARDEKHO GROUP
09.2023 - 04.2024
CRM Technician
TELEPERFORMANCE
09.2022 - 08.2023
Entrepreneur
Vihaan Direct Selling Pvt Ltd.
07.2018 - 09.2022
Marine Engineer Officer
Fleet Management Limited
12.2014 - 05.2018
Bachelor of Technology - Marine Engineering
Maharashtra Academy of Naval Education & Training
08.2010 - 7 2014
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