SYED FAHAD AHMED
Bengaluru
Summary
Experienced Information Access Request Consultant with a strong background in banking operations, privacy compliance, and information governance. Skilled in managing end-to-end information access requests and compliance with privacy regulations and internal policies. Proven ability to streamline processes, improve customer experience, and deliver accurate outcomes within established service level agreements (SLAs).
Overview
2
2
Languages
4
4
years of professional experience
Work History
Information Access Request Consultant
ANZ Banking group limited
02.2025 - Current
- Managed and processed information access requests under privacy rules and service levels.
- Verified customer and non-customer identities and validated representative authorisation documents.
- Retrieved personal information from electronic records, scanned files, calls, and notes.
- Coordinated with internal stakeholders and business units to gather relevant customer information and supporting documentation.
- Conducted quality reviews to ensure completeness, accuracy, and compliance of released information.
- Supported teams during implementations and produced clear instructions outlining changes.
SENIOR BANKING OPERATIONS ANALYST
ANZ Banking group limited
12.2023 - 02.2025
- Assist consumers with escalations, respond to inquiries, and address difficulties quickly and courteously.
- I assisted the team in the KPMG external audit, explaining the automation process and providing the necessary documents and approvals.
- Identify and manage the automation process end-to-end, investigate and resolve problems or concerns regarding automation, including timely updates.
- I have collaborated with other departments, such as compliance, finance, and customer care, to ensure smooth banking operations.
- Keeping the team up to date on changes to any interest rate changes by updating the macros.
- Handled QC for the new staff who are under ramp-up.
BANKING OPERATIONS ANALYST
ANZ Banking group limited
06.2022 - 12.2023
- Update the consumer and requestors' interest margins (mobile lenders, brokers, and personal bankers) on the status of their requests.
- Have a thorough end-to-end knowledge of the interest margin process.
- Coordinating with different teams, dealing with both onshore and offshore, to ensure the successful closure of the complex requests received from the customer.
- If reconciliation is required, backdate the loans in question, and make any necessary modifications.
- Trained personnel in brief reconciliation, and provided regular assistance in carrying out the request.
- Helped maintain the queue without missing the SLA.
Education
POST GRADUATION - Finance And Marketing
Dayananda Sagar University
Bangalore10.2020
UNDER GRADUATION - Marketing
Al Ameen Institute of Management Studies
Bangalore01.2018
Skills
- Banking procedures
- Information retrieval
- Compliance analysis
- Risk management
- Problem-solving abilities
- Process improvements
- Customer experience improvement
- Cost-effective outcomes
- Multitasking capacity
Accomplishments
- 2023, Year-end recognition for delivering what matters
- 2022, Year-end recognition for Simplicity and Innovation
- 2021, Star Performer for the months of March and July
Languages
English
Hindi
Areas Of Interest
- Photography
- Music
- Travel
Timeline
Information Access Request Consultant
ANZ Banking group limited
02.2025 - Current
SENIOR BANKING OPERATIONS ANALYST
ANZ Banking group limited
12.2023 - 02.2025
BANKING OPERATIONS ANALYST
ANZ Banking group limited
06.2022 - 12.2023
POST GRADUATION - Finance And Marketing
Dayananda Sagar University
UNDER GRADUATION - Marketing
Al Ameen Institute of Management Studies