SYED HASAN ULLAH HUSSAINI
DEPUTY BRANCH MANAGER
HYDERABAD
Summary
Dedicated professional committed to honesty and integrity, providing accurate and reliable information. Eager to contribute skills and experience to esteemed organization, with a strong desire to make a positive impact. Excited about joining a team that values hard work, dedication, and excellence. Ready to bring passion for success and drive for continuous improvement to help achieve organizational goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
DEPUTY BRANCH MANAGER (DM)
HDFC BANK
08.2024 - Current
- Assisting in developing and implementing operational strategies to enhance branch efficiency and customer satisfaction.
- Managing daily branch operations, ensuring compliance with regulatory requirements and company policies.
- Collaborating with senior management to set branch goals, track progress, and implement necessary adjustments to meet targets effectively.
- Acting as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
ASSISTANT MANAGER (AM - II)
ICICI BANK LIMITED
02.2017 - 06.2024
- Worked as a Phone Banking Officer - Handling and resolving customer queries and complaints, advising customers with information on various banking products and services.
- Cross selling different banking products.
- Identifying and converting the opportunities for cross selling.
- Promoted to Customer Service Escalation Manager - Resolving Customer issues which are not sorted by base level officers, Identifying the main concern, sorting them out, raising disputes and complaints to the backend department, following up on the same and make sure to resolve, making customer satisfy with the resolution provided.
- Once customer's concerns are resolved, finding opportunity to advise with banking products and services.
- Handling the team and team activity in absence of my supervisor and assisting the team in reports.
- Promoted to Social Media Level Escalation Manager - Handling Complaints which are escalated by customers through social media like Instagram, Twitter and Meta and providing them with end to end resolution.
- Mentorship for new joinees to improve their service level, quality score and resolution levels.
- Awarded as the Best Phone Banking Officer in 'PHONE BANKING AWARDS' Conducted by ICICI BANK for the year 2018-2019.
- Awarded as the Best Phone Banking Officer in 'PHONE BANKING AWARDS' Conducted by ICICI BANK for the year 2019-2020.
Education
MASTER OF BUSINESS ADMINISTRATION - undefined
OSMANIA UNIVERSITY
HYDERABADBACHELOR OF COMMERCE - undefined
CITY COLLEGE
HYDERABADSkills
Relationship building and management
Banking
Operations management
Cash handling
Business development expertise
Branch operations management
Customer relationships
Team supervision
Accomplishments
- Awarded as a Best Phone Banking Officer in PHONE BANKING AWARDS contest conducted by ICICI BANK, 2018-2019 and 2019-2020.
Personal Information
- Date of Birth: 01/02/93
- Gender: MALE
- Nationality: INDIAN
- Place of Birth: HYDERABAD
Disclaimer
I hereby declare that all the details furnished above are truthful to the best of my knowledge and I look forward to serve your esteemed organization.
Timeline
DEPUTY BRANCH MANAGER (DM)
HDFC BANK
08.2024 - Current
ASSISTANT MANAGER (AM - II)
ICICI BANK LIMITED
02.2017 - 06.2024
MASTER OF BUSINESS ADMINISTRATION - undefined
OSMANIA UNIVERSITY
BACHELOR OF COMMERCE - undefined
CITY COLLEGE