Syed Mohammad Abbas
Varanasi
Summary
Results-driven Senior Analyst at Accenture with expertise in OTC billing processes and contract management. Proven track record in analyzing complex data to drive process improvements and enhance operational efficiency. Strong negotiation skills and a commitment to customer satisfaction, ensuring accurate financial transactions and timely resolution of discrepancies.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Senior Analyst
Accenture
Gurugram
06.2026 - Current
- Contract & Project Setup: Executed end-to-end contract creation and project configuration within Oracle Fusion, establishing baseline financial parameters, billing schedules, and milestone triggers across complex client accounts
- Analyzed complex data sets to identify trends and insights for clients.
- Executed budget amendments and financial adjustments to maintain fiscal integrity.
- Managed contract setups for diverse client accounts, ensuring accurate billing schedules and payment terms.
- Executed daily operational tasks accurately and efficiently.
Assistant Manager
Johnson Controls (Sensormatic India Private Limited)
04.2023 - 05.2026
- Managed end-to-end billing processes for over-the-counter transactions, ensuring accuracy and compliance with company policies.
- Issued credit and debit memos accurately after verifying internal approvals and tax compliance requirements.
- Managed specialized billing for Annual Maintenance Contracts (AMC), including tracking renewal dates and processing recurring invoices.
- Executed accurate invoicing for installation and repair services by verifying technician service reports against customer work orders.
- Also doing billing like spare parts and Finished goods.
- Managed the monthly closing of the Accounts Receivable (AR) sub-ledger, ensuring all transactions for the current period were finalized and reconciled.
- Executed the formal 'Open and Close' procedures for financial periods, transitioning the billing system accurately from the current month to the next month.
- Conducted monthly internal audits of billing data to verify price accuracy, tax application, and compliance with contractual terms.
- Prepared monthly QC reports highlighting common error patterns and implemented corrective actions to improve overall billing data integrity.
- Doing price verification for every case and doing rectification within deadline after receiving all necessary approvals.
- Managed and reconciled complex billing discrepancies and disputes, collaborating with Sales, Legal, and Finance teams to resolve issues promptly and minimize Days Sales Outstanding (DSO).
- Developed and maintained comprehensive Standard Operating Procedures (SOPs) for all billing activities, ensuring consistency, ease of training, and audit readiness.
- Managed system upgrades and testing related to the billing module (e.g., UAT for new pricing rules or product launches), ensuring a smooth transition with zero impact on revenue recognition.
- Produced and presented weekly/monthly reports on key performance indicators (KPIs) such as billing volume, error rates, and credit note issuance to Senior Management for strategic decision-making.
- Sensormatic India Private Limited
- Trained new staff on company standards and operational practices.
Spare Coordinator
Johnson Controls-Hitachi Air Conditioning India Limited (TeamLease Services Limited)
02.2022 - 04.2023
- Managed the end-to-end billing process and ensuring 100% accuracy in invoice generation and distribution.
- Issued credit and debit memos accurately after verifying internal approvals and tax compliance requirements.
- Resolved all escalated customer issues and complex service-related problems, serving as a primary point of contact to maintain high customer satisfaction and retention.
- Achieved and maintained excellent Turnaround Time (TAT) for spare part delivery, directly contributing to superior customer service levels.
- Led internal audits of the central warehouse and Authorized Service Centers focusing on Material Stock Limit (MSL) compliance and managing defective material pendency.
- Ensured 100% compliance by confirming all goods were accurately shipped, released, and received in the system on time.
- Managed and trained staff in the core operations of Logistics, Procurement, Warehousing, and materials management systems, improving team competency and reducing procedural errors.
Area Service Manager
Kent RO Systems Ltd
11.2021 - 02.2022
- Managed the effective execution of all after-sales services, ensuring seamless operations and adherence to service standards.
- Provided specialized technical support and training to service channel partners, enhancing their competency and service delivery quality.
- Ensured high levels of customer satisfaction by effectively managing service escalations and resolving issues within defined service norms and deadlines.
- Generated and converted AMC inquiries and revenue calls, establishing a consistent stream of recurring service revenue.
Branch Commercials
Johnson Controls-Hitachi Air Conditioning India Limited
03.2017 - 11.2021
- Processed high-volume billing accurately, ensuring all orders are shipped if not on past due or credit hold.
- Monitored stock levels daily to ensure essential items remained in stock, preventing delays in production or sales.
- Monitored and managed the complete Reverse Logistics process, specifically focusing on returns, damage replacement, and warranty claims to control costs and ensure customer satisfaction.
- Conducted mandatory audits of the Warehouse and Authorized Service Centers to assess compliance with Material Stock Limit (MSL) and minimize defective material pendency.
- Ensured 100% data integrity by confirming all goods were accurately shipped, released, and received in the system on time, mitigating inventory discrepancies.
- Developed and trained staff across key functional areas, including Logistics, Procurement, Warehousing, and materials systems operation, improving departmental efficiency.
- Achieved and maintained an excellent Turnaround Time (TAT) for spare part delivery, directly enhancing customer service metrics.
Education
B.Tech -
Dr. A.P.J. Abdul Kalam Technical University
07-2016
Intermediate -
CBSE
06-2011
High School -
CBSE
06-2009
Skills
- OTC billing processes
- Financial transactions
- Negotiation skills
- Analytical ability
- Good judgment
- Operational focus
- Microsoft Office
- Computer applications
- Verbal communication
- Written communication
- Oracle
- CRM
- Simplified explanation
- Customer handling
- HVAC
- Inventory management
- Contract management
- Budget management
- Process improvement
Accomplishments
- Won Third Prize in Debate Competition
- Won First prize in Table Tennis at College level
- Won Trophy in Cricket at College level
- Participated in Marathon organized at College level
Languages
English
Proficient
C2
Hindi
Proficient
C2
Urdu
Proficient
C2
Hobbies
Playing Table Tennis
Net Surfing
Playing cricket
Timeline
Senior Analyst
Accenture
06.2026 - Current
Assistant Manager
Johnson Controls (Sensormatic India Private Limited)
04.2023 - 05.2026
Spare Coordinator
Johnson Controls-Hitachi Air Conditioning India Limited (TeamLease Services Limited)
02.2022 - 04.2023
Area Service Manager
Kent RO Systems Ltd
11.2021 - 02.2022
Branch Commercials
Johnson Controls-Hitachi Air Conditioning India Limited
03.2017 - 11.2021
B.Tech -
Dr. A.P.J. Abdul Kalam Technical University
Intermediate -
CBSE
High School -
CBSE