
Banking Back-Office Operations professional with 11+ years of experience in Regulatory Compliance, KYC/AML, and file boarding in the Indian financial sector, with experience collaborating with SEBI, CBI, NIA, SFIO, and FIU-IND. Skilled in compliance data analysis and effective team leadership, I successfully reduced errors by 15% and achieved a 98% issue resolution rate, driving excellence in regulatory communications and team performance.
● Currently managing regulatory communications and responses for the Securities and Exchange Board of India (SEBI), Central Bureau of Investigation (CBI), National
● Investigation Agency (NIA), Serious Fraud Investigation Office (SFIO), and Financial Intelligence Unit – India (FIU-IND), ensuring timely and accurate submissions.
● Prepare and allocate tasks based on workload analysis to optimize team productivity and turnaround time.
● Monitor team performance, conduct periodic evaluations, and implement improvement plans to enhance operational efficiency.
● Develop and implement risk assessment methodologies for Local Legal teams, reducing errors by 15% and strengthening compliance controls.
● Deployed BOT automation for customer information retrieval, improving accuracy and saving 540 man-minutes per cycle.
● Designed and created compliance dashboards and reports for various departments, the Audit Committee (ACB), and regulatory authorities.
● Established a comprehensive reporting framework, generating KPIs, metrics, and dashboards for senior management oversight and decision-making.
● Managed branch escalations and collaborated with Lines of Business (LOBs) to achieve a 98% issue resolution rate.
● Handled Law Enforcement Agency (LEA) notices process, including correspondence with authorities such as EPFO, ESIC, MCA, MHA, and NCB, ensuring compliance with all applicable regulations.
● Prepared reports and assigned tasks to team members based on current workload, optimizing team efficiency.
● Monitored team performance, conducted regular evaluations, and implemented improvement plans as required.
● Developed and implemented risk assessment methodologies to identify and mitigate potential risks associated with Local Legal teams.
● Established key performance indicators (KPIs) and metrics to measure process accuracy, completeness, and turnaround time (TAT).
● Created compliance dashboards and reports for various departments, the Audit Committee (ACB), and regulatory bodies.
● Developed and maintained a comprehensive reporting system, producing metrics and dashboards for team monitoring and senior management.
● Managed branch escalations and collaborated closely with Lines of Business (LOBs) to resolve issues effectively.
Effective team leadership
Process optimization
Strategic development
Effective decision-making
Compliance data analysis
Efficiency optimization
Data Analysis
Quality Control
Financial analysis
AML and KYC
Regulatory compliance documentation
Analytical financial skills