Syed Muhammad Iqbal
Bengaluru
Summary
Results-driven IT professional with over 9 years of experience in IT infrastructure at Amazon, specializing in senior systems administration and end-user support, complemented by 10 years in the education sector at Canadian International School. Expertise includes managing and maintaining enterprise IT environments with a strong focus on network operations, hardware troubleshooting, and ensuring optimal system reliability. Proven ability to lead cross-functional teams and execute large-scale infrastructure projects across the APAC region, consistently driving operational efficiency through successful migrations and upgrades, including IOS/ISSU enhancements, server switch audits, and imaging deployments. Committed to leveraging technical skills and leadership capabilities to enhance organizational performance and support strategic objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Support Engineer – OIS
Amazon Development Center India
Bengaluru
01.2023 - 09.2025
- On-Call rotation for Handling Sev2 incidents and escalations following the end-to-end incident management process ensuring 24/7 system availability for BLR Scope.
- Monitoring Network core devices for traffic IN/OUT via Net Vane tool.
- Updating the firmware for Networking Access Switch via Blade Runner tool.
- Troubleshoot and replace auxiliary and non- auxiliary network devices and associated monitoring solutions via AWS Managed Grafana tool.
- Managing and configuring haystack Amazon UC port for softphones.
- Executed site-wide Access Point (AP) upgrade and migration projects (e.g., Zero Corp, MCM UnFabric).
- Managing Internal DNS Data Management records for Infra/Core device services, wireless configuration and Managing the Network Printers.
- Worked on Site Network Decommission in coordination with TPM and internal teams.
- RMA replacements and coordination with TPMs for lab setups.
- Managing and configuring Aruba/Cisco AP’s and updating Airwave Visual RF portal.
- Delivered hands-on support during scheduled maintenance, power shutdowns, and Game Days.
- Monitoring WAN links via GUM [Global Unified WAN] monitoring systems to enhance network performance, visibility, and proactive issue resolution and working on related severity tickets.
- Deployed UCS Husky Server and Cisco 9407/9410 series switch infrastructure across multiple BLR sites.
- Engaging vendor for site survey depending on the BU requirement for any Lab requirement.
IT Support Engineer – OpsTech IT Support
Amazon Development Center India
Bengaluru
01.2021 - 01.2023
- Provided global IT support (NA, EU, IN) via call, chat, and ticketing for laptops, printers, scanners, and OS issues.
- Troubleshot Amazon Locker systems deployed across international markets.
- Developed internal documentation, SOPs, and contributed to policy updates.
- Identified and resolved process inefficiencies, driving continuous improvement in IT services.
IT Support Engineer – ONS
Amazon Development Center India
Bengaluru
01.2016 - 01.2021
- Delivered support via tickets, in-person assistance, remote desktop, and scheduled appointments.
- Providing L1/L2 technical remote support for Workstations.
- NHO(New Hire Setup for user handling end to end)
- Managed onboarding, imaging (SCCM), warranty, and hardware lifecycle processes.
- Asset management, Inventory management of all IT assets. Manage centralize asset inventory for any changes or replacement in IT assets.
- Participated in quarterly asset audits and compliance reporting.
Senior System Administrator
Canadian International School
Bengaluru
01.2006 - 01.2016
- Maintained 200+ workstations, servers, and network devices, ensuring 99% infrastructure uptime.
- Administered Active Directory, GPO, file server access, backups, and antivirus deployment.
- Configured and maintained DNS, DHCP, and RAID services in Windows-based environments.
- Supported business-critical applications, MS Outlook, and email system deployments.
- Deployed Apple hardware (iPads, iMac servers) and managed firewall/switch/router infrastructure.
- Conducted regular performance monitoring, patch updates, and restoration procedures.
Education
Master of Computer Applications -
Tamil Nadu Open University
Skills
IT Operations: Incident/Change/Problem Management, Documentation, Reporting, Monitoring Tools (AWS, GUM, Net Vane, NSM)
Infrastructure Support: Server/Desktop Administration, Network Troubleshooting, Imaging, SCCM
Network & Systems: DNS, DHCP, UCS, Aruba/Cisco APs, VPN, Windows, Mac
Certification
- AWS Certified Solutions Architect – Associate, b874d45989334b308798bb613537a157
- AWS Certified Cloud Practitioner, NP7QC2T2Q1QEQSCZ
- Microsoft Certified Systems Engineer (MCSE – Messaging), 5558765
- Diploma in Hardware & Networking
Disclaimer
I hereby declare that the information provided is true and accurate to the best of my knowledge. I look forward to an opportunity to contribute my skills to a dynamic organization.
Timeline
IT Support Engineer – OIS
Amazon Development Center India
01.2023 - 09.2025
IT Support Engineer – OpsTech IT Support
Amazon Development Center India
01.2021 - 01.2023
IT Support Engineer – ONS
Amazon Development Center India
01.2016 - 01.2021
Senior System Administrator
Canadian International School
01.2006 - 01.2016
Master of Computer Applications -
Tamil Nadu Open University