Hi, I’m
SYED MUTAHER
Hyderabad
Summary
Strategic Change Management & Business Transformation Professional with a strong background in global commodity markets, specializing in data-driven process optimization, stakeholder alignment, and risk mitigation. Proven ability to design and execute change initiatives in complex, volatile environments by analyzing market trends, adapting operational models, and driving cross-functional collaboration. Adept at translating regulatory, logistical, and competitive challenges into actionable strategies that enhance efficiency and profitability. Seeking expertise in market-driven transitions to corporate change management roles in energy, finance, or technology sectors.
Overview
13
years of professional experience
Work History
IMAN RESOURCES FZ LLC
BUSINESS DEVELOPER MANAGER
05.2021 - Current
Job overview
- Drove business development initiatives for SAP-based ERP solutions by developing new business leads through direct client interactions, participation in industry events, and responding to RFPs and scanning for tenders on MOF eservices/ProTenders/ADERP.
- Fostered collaboration with SAP Account Executives and Partner Account Managers to strengthen partnerships for and to aid in alignment of market strategy and collaborative ecosystem.
- Worked with multiple enterprise clients to provide support for the resolution of operation issues through a custom SAP solution.
- Oversaw the sales process to meet targets and bid submission deadlines by coordinating with pre-sales teams on efficiently delivering solution demos and proposals.
- Oversee project execution and post-sales support to ensure quality, timely invoicing, and effective collection with the assigned Delivery and Quality Managers.
- Identified new ERP and IT services opportunities to support strategic planning by conducting market and SWOT analyses.
- Worked with the marketing department to improve the company’s digital marketing strategy and sustain outreach to target industry communities.
- Facilitated SAP project solution architects in resource recruitment by leveraging a robust network of recruiters and service partners.
COMSOL ENERGY PRIVATE LIMITED
GENERAL MANAGER
01.2018 - 05.2021
Job overview
- Led end-to-end business development and client acquisition for enterprise-grade software solutions, primarily focusing on Microsoft Dynamics 365 and cloud-based ERP and CRM platforms tailored to diverse industries such as manufacturing, logistics, and construction.
- Identified and qualified new business opportunities through proactive outreach, market research, and digital prospecting using tools like LinkedIn Sales Navigator, Apollo, and HubSpot CRM.
- Partnered with solution architects and pre-sales teams to conduct detailed requirement discovery sessions and design customized business transformation roadmaps aligning Dynamics 365 capabilities with client objectives.
- Managed the complete sales lifecycle—from initial engagement, needs assessment, proposal formulation, and RFP response to negotiation and contract closure—ensuring a consultative and ROI-focused sales approach.
- Developed and maintained a structured sales pipeline within CRM, ensuring accurate forecasting, consistent follow-ups, and quarterly target achievement.
VERIZON DATA SERVICE LTD
INCIDENT MANAGER LEAD
11.2015 - 12.2017
Job overview
- Developed and presented monthly performance reports and dashboards to management and clients, covering account status, key incidents, and improvement initiatives.
- Oversaw Incident, Problem, and Change Management processes, conducting trend analyses and recommending operational enhancements.
- Managed major incidents and escalation procedures, ensuring prompt resolution and detailed documentation for process continuity.
- Coordinated RFCs and Change Advisory Board (CAB/ECAB) activities for Data Centers and HUB locations, ensuring compliance and timely execution.
- Led and coordinated the successful enterprise-wide implementation of ServiceNow, collaborating with stakeholders and vendors to drive seamless organizational transformation.
DELL INTERNATIONAL SERVICES PVT LTD
INCIDENT MANAGER
07.2014 - 10.2015
Job overview
- Oversee the planning and coordination of all activities related to performance monitoring and reporting of the incident management process.
- Obtain authorization for submitted change requests from the Incident & Change Authority.
- Conduct post-review assessments of exception changes to determine whether they addressed genuine or perceived exceptional conditions.
- Leverage the incident and change management reporting system to monitor and track changes effectively.
- Collaborate with the ITSM Service Manager to develop and document ITIL Incident Management policies, processes, and procedures in alignment with ITIL standards.
- Lead ITIL Incident Management efforts by analyzing and designing service management processes, researching best practices, and driving continuous improvements.
- Facilitate weekly and monthly Incident review meetings, providing relevant data metrics to leadership.
HEWLETT-PACKARD
ASSOCIATE ENGINEER
04.2013 - 07.2014
Job overview
- Provide technical support for HP laptops and desktops, assisting customers with their inquiries and issues.
- Diagnose problems with commercial notebooks and desktops over the phone, isolating issues and implementing solutions promptly in accordance with established processes.
- Coordinate the dispatch of technicians or the shipment of parts as necessary to resolve issues efficiently.
- Consistently meet and exceed performance metrics and goals set by management.
TECH MAHINDRA
TECHNICAL SUPPORT ENGINEER
08.2012 - 04.2013
Job overview
- Provide technical support for Verizon Internet services, assisting users with connectivity issues.
- Diagnose network connection problems reported by end users and resolve them in a timely manner.
- Isolate issues effectively and implement solutions promptly, following established processes.
- Coordinate the dispatch of onsite technicians for severe outages or damaged network lines.
Education
VIF COLLEGE OF ENGINEERING & TECHNOLOGYHyderabad, India
BACHELOR OF TECHNOLOGY from INFORMATION TECHNOLOGY
01.2012
University Overview
Skills
- Change Management
- Organizational Transformation
- Market-Driven Process Optimization
- Operations management
- Strategic planning
- Decision-making
- Data-Informed Decision Making
- Cross-Functional Leadership
- Team leadership
Timeline
BUSINESS DEVELOPER MANAGER
IMAN RESOURCES FZ LLC
05.2021 - Current
GENERAL MANAGER
COMSOL ENERGY PRIVATE LIMITED
01.2018 - 05.2021
INCIDENT MANAGER LEAD
VERIZON DATA SERVICE LTD
11.2015 - 12.2017
INCIDENT MANAGER
DELL INTERNATIONAL SERVICES PVT LTD
07.2014 - 10.2015
ASSOCIATE ENGINEER
HEWLETT-PACKARD
04.2013 - 07.2014
TECHNICAL SUPPORT ENGINEER
TECH MAHINDRA
08.2012 - 04.2013
VIF COLLEGE OF ENGINEERING & TECHNOLOGY
BACHELOR OF TECHNOLOGY from INFORMATION TECHNOLOGY
Personal Information
Personal Information
Title: IT Engineer