Syed Raj Mohammed
Hyderabad
Summary
Dynamic professional with a proven track record in customer service and process improvement, honed at Amazon Development Centre and other leading companies. Excelled in relationship building and issue troubleshooting, enhancing customer satisfaction and operational efficiency. Skilled in CRM and problem-solving, adept at transforming customer challenges into positive outcomes.
Overview
10
10
years of professional experience
Work History
D2AS Associate
Amazon Development Centre (India) Private Limited
05.2024 - 11.2024
- Technical Support for Alexa & Kindle devices for UK, USA & Canada customers
- Retail queries of UK, USA & Canada customers
- Manage the subscriptions of UK, USA & Canada customers
- Built relationships with customers by providing friendly customer service.
- Assisted customers with installation of new hardware and software applications.
SDS Associate
Amazon Development Centre (India) Private Limited
08.2023 - 02.2024
- International voice, chat and email support for USA and Canada sellers and delivery partners.
- Handled queries of sellers and delivery partners.
- Resolving issues of account setup and account activations.
- Monitored seller performance metrics to identify trends in customer service issues.
- Handled returns and exchanges according to company policies.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
Senior E Support Officer
24-7 Intouch Private Limited
05.2021 - 07.2023
- Analyze data from customer surveys to identify trends in customer needs and requests.
- Provided technical assistance to customers through phone, email and chat support.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Promoted available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Senior Process Executive
Cognizant Technology Solutions
01.2019 - 08.2019
- Managed and tracked mapping data creation and maintenance, performing QA checks to oversee AOI compliance.
- Calculated latitudes, longitudes, angles, and areas using survey field notes or reference tables.
- Ensured accuracy and completeness of all map data.
Senior Process Executive
Infosys Bpm Limited
02.2016 - 11.2018
- Reviewed aerial photography and satellite imagery to identify land features and boundaries.
- Maintained knowledge of geography, cartography and remote sensing and applications.
- Compiled field survey data to create geodatabases, feature classes, and other objects.
- Conducted quality control checks on all mapping projects for accuracy and completeness.
- Checked mapping layers to assess accuracy and identify, mark and correct errors.
- Reviewed data to verify currency, accuracy, usefulness, quality, and completeness of location.
- Verify the business from its website, listed on maps.
Analyst
Serco BPO Private Limited
11.2014 - 02.2016
- Verify the business and allow it on maps according to policy.
- Check whether the business is legal or illegal in that region.
- Make the changes on the maps requested by the users, accordingly.
- Check the street view and verify the listings and approve them.
Education
B.com Graduate -
Vasundhara Co-Ed Degree College
Hyderabad, India01.2014
Board of Intermediate -
Vishwa Chaitanya Junior College
Hyderabad, India01.2011
Board of Secondary School Education -
Vijaya High School
Hyderabad, India01.2009
Skills
- Issue troubleshooting
- Relationship building
- Production support
- Customer service
- Problem-solving abilities
- Process improvement
- Customer relationship management (CRM)
- Ticket management
Personal Information
- Date of Birth: 07/11/93
- Gender: Male
- Nationality: Indian
Languages
- English
- Hindi
- Telugu
- Urdu
Timeline
D2AS Associate
Amazon Development Centre (India) Private Limited
05.2024 - 11.2024
SDS Associate
Amazon Development Centre (India) Private Limited
08.2023 - 02.2024
Senior E Support Officer
24-7 Intouch Private Limited
05.2021 - 07.2023
Senior Process Executive
Cognizant Technology Solutions
01.2019 - 08.2019
Senior Process Executive
Infosys Bpm Limited
02.2016 - 11.2018
Analyst
Serco BPO Private Limited
11.2014 - 02.2016
B.com Graduate -
Vasundhara Co-Ed Degree College
Board of Intermediate -
Vishwa Chaitanya Junior College
Board of Secondary School Education -
Vijaya High School
Similar Profiles
Harish N VHarish N V
Sr Quality Analyst / Process Expert at Amazon Development Centre (India) Private LimitedSr Quality Analyst / Process Expert at Amazon Development Centre (India) Private Limited
Madhura R MMadhura R M
Senior Catalog Specialist at Amazon Development centre India private limitedSenior Catalog Specialist at Amazon Development centre India private limited
Keerthana BalasamyKeerthana Balasamy
Virtual Customer Service Associate at Amazon Development Centre (india)Private LimitedVirtual Customer Service Associate at Amazon Development Centre (india)Private Limited