Syed Razvi
Assistant Manager(Sales and Operations)
Hyderabad
Summary
Assistant Sales Manager with demonstrated record of success as sales team leader with exceptional relationship-building skills, persuasive communication style and motivational approach. Highly experienced with the sales market and proven talent in learning new products, services and processes quickly.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager (Sales)
Regalix (Now Marketstar)
10.2023 - Current
- Lead a team of 5 Team Leaders and their respective sales representatives, overseeing sales operations and driving performance to achieve and exceed targets
- Implement strategic sales initiatives, training programs, and performance management techniques
- Collaborate with cross-functional teams to optimize processes, enhance customer experience, and ensure alignment with organizational goals
- Conduct regular performance evaluations, provide constructive feedback, and mentor Team Leaders to enhance leadership skills and career development.
Sales Team Leader
Regalix (Now Marketstar)
07.2021 - 10.2023
- Managed a sales team of 31 sales representatives, providing guidance, coaching, and motivation to achieve sales targets and deliver exceptional customer service
- Conducted regular training sessions to equip sales representatives with product knowledge, sales techniques, and objection handling skills, leading to improved sales performance
- Analyzed sales data, identified trends, and provided actionable insights to optimize sales strategies and drive continuous improvement.
Team Leader
Sitel (Now Foundever)
08.2018 - 07.2021
- Directed a team of customer service professionals, ensuring adherence to quality standards, service level agreements, and customer satisfaction targets
- Facilitated regular team meetings to communicate goals, objectives, and performance expectations, fostering a culture of accountability and teamwork
- Implemented quality assurance processes, conducted audits, and provided feedback to improve service delivery and customer experience
- Collaborated with internal stakeholders to address operational issues, streamline processes, and enhance efficiency.
Quality Analyst
Sitel (Now Foundever)
01.2017 - 08.2018
- Analyzed customer interactions, evaluated service quality, and provided detailed feedback to frontline agents to drive continuous improvement and adherence to standards
- Developed and maintained quality monitoring procedures, ensuring consistency and accuracy in evaluations
- Generated reports and presented findings to management, identifying trends, patterns, and areas for improvement
- Participated in cross-functional teams to implement process enhancements and optimize service delivery.
Customer Service Professional
Sitel (Now Foundever)
09.2015 - 01.2017
- Provided exceptional customer service, resolving inquiries, issues, and complaints promptly and effectively to ensure customer satisfaction and retention
- Demonstrated strong communication skills and empathy in addressing customer needs and building positive relationships
- Maintained accurate records of customer interactions and transactions, adhering to company policies and procedures
- Exceptional NPS scores throughout tenure
Education
Bachelor of Technology - Computer Science And Engineering
Shadan College of Engineering And Technology
Hyderabad 09.2011 - 09.2015
Skills
Leadership and team managementSales strategy development and implementationPerformance coaching and developmentCustomer service excellenceQuality assurance and process improvementData analysis and reportingCommunication and interpersonal skillsCross-functional collaboration
Sales Strategy Development
Action Planning
KPI Monitoring
Team Building and Development
Data Reporting
Goals and Performance
Team Management
Sales Team Supervision
References
Available upon request
Timeline
Assistant Manager (Sales)
Regalix (Now Marketstar)
10.2023 - Current
Sales Team Leader
Regalix (Now Marketstar)
07.2021 - 10.2023
Team Leader
Sitel (Now Foundever)
08.2018 - 07.2021
Quality Analyst
Sitel (Now Foundever)
01.2017 - 08.2018
Customer Service Professional
Sitel (Now Foundever)
09.2015 - 01.2017
Bachelor of Technology - Computer Science And Engineering
Shadan College of Engineering And Technology
09.2011 - 09.2015