Syed Saleem
Bengaluru
Summary
Experienced in leading teams to achieve project goals, fostering collaborative environment, and resolving conflicts with ease. Demonstrates strong communication skills and knack for motivating team members. Consistently drives performance improvements and ensures high standards of quality.
Overview
4
4
Languages
1
1
Certification
11
11
years of professional experience
Work History
Team Leader
Accenture
Bengaluru, India
06.2026 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Trained and supervised team to deliver on store sales targets.
- Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.
- Liaised between management and staff, advocating for team needs and resources.
- Offered constructive feedback to employees in response to quality assurance measures.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Quality Control Analyst
Carelon Global Solutions
Bengaluru, India
02.2019 - 03.2025
- Conducted test failure analysis, identified root causes, and resolved issues to enhance product quality.
- Manage rebuttal process and all email communication related to quality.
- Coordinate closely with Ops in driving action plans to mitigate/prevent errors.
- Implemented plans to identify and direct operations teams on key areas for improvement, fostering a culture of continuous enhancement.
- Mentor associates and co-workers and help them enhance the business delivery
- Work on agile environment, participating in team planning and sharing/accommodating best practices.
- Mentor associates and co-workers and help them enhance the business delivery.
- Ensure timely follow-ups to the right stakeholders.
- Managed stakeholder relationships and produced regular reports to ensure alignment.
- Ability to establish and maintain effective working relationships with co-workers, managers and internal/external customers.
- Provide value addition to the organisation by providing insightful reports.
- Participate in calibration sessions with both Offshore & Onshore teams.
- Engaged in various business development activities to support growth initiatives.
Senior Process Executive
Infosys BPM Ltd
Bengaluru, India
07.2015 - 02.2019
- Handling claim processing and related work for NASCO Claim Policy.
- Performed daily peer audits to ensure adherence to quality standards.
- Tracking updates and error review to improve overall outcome of the process
- Compiled and shared monthly team production data to track performance.
- Assigned tasks to team members to ensure efficient workflow.
- Trained new joiners on processes to enhance onboarding experience.
- Updating provider demographic information in the system.
- Interacting with customers via emails and solving their problems.
- Actively listened to customers to fully understand requests and address concerns.
- Assisting juniors regarding process related doubts.
- Generating requests received in SharePoint.
- Maintaining the attendance details of the entire team.
Education
Bachelor of Commerce - Finance & Accounting
Bengaluru University
Bengaluru, KA01-2015
Skills
- Team supervision
- Employee training
- Customer service
- Performance evaluation
- Process improvement
- Stakeholder management
- Data analysis
- Leadership skills
- Team leadership
Languages
English
Advanced
C1
Kannada
Proficient
C2
Urdu
Proficient
C2
Hindi
Advanced
C1
Certification
- I-STAR performer award winner for year 2017
- American Health Insurance Program -250 / PAHM certified
- Awarded with 6 RAMP awards and 5 Extra Miller awards.
- Completed yellow belt certification.
- Provided 2 ideas for Macro development and both got implemented
- Achieved continuously 15 months 100% External quality scores
Timeline
Team Leader
Accenture
06.2026 - Current
Quality Control Analyst
Carelon Global Solutions
02.2019 - 03.2025
Senior Process Executive
Infosys BPM Ltd
07.2015 - 02.2019
Bachelor of Commerce - Finance & Accounting
Bengaluru University