Syed Shahid S
Senior Support Engineer
Chennai,TN
Summary
To best utilize and align my skills to help in growth of the organization and personal career. To enrich my learning and knowledge to provide a better customer experience in alignment with the values of my Organization.
Overall 9+ years of experience in retail and banking sector Production support Engineer with strong skills in development, operations and lifecycle management. Involved as Support Analyst by managing 24/7 support for production databases, development and test environments. As operations, used various tools across projects for deployment and solved problems. Worked on Agile based projects and followed the principles and procedures. Strong analytical and problem-solving skills
Overview
9
9
years of professional experience
Work History
Support Analyst
Standard Chartered Global Business services Limited
02.2023 - Current
- Provided critical support for Credit and Market Risk applications utilized by Standard Chartered Credit and Market Risk Operations
- Ensured the reliable generation and delivery of essential risk reports, including Market sensitivities, VaR numbers, and exposure details, to Traded Risk Managers
- Maintained the stability and performance of applications crucial for generating risk data used by operations and Traded Risk Management
- Provided technical support to the development team by resolving database-related queries and ensuring efficient database operations
- Enhanced system reliability and reduced operational noise by proactively monitoring, optimizing job timings, and refining scripts using Control-M and Rundeck, leading to fewer actionable alerts
- Maintained the availability and health of application Pods through proactive monitoring practices
Senior production Support Engineer
Wipro Technologies Limited
01.2020 - 02.2023
- Maintained data quality for department dashboards and automated reports
- Conducted QA, troubleshot, and resolved data and reporting issues
- Executed tasks with a strong understanding of the Retail business domain
- Utilized knowledge of organizational structure to collaborate effectively with other departments
- Automated tasks using scripting/tools to enhance efficiency and impact sales/profitability
Production Support Engineer
Wipro Technologies Limited
01.2016 - 12.2019
- Diagnosed production issues through code analysis and provided timely technical support to the Business, minimizing disruptions
- Articulated technical solutions and fix strategies effectively to development teams and business stakeholders
- Ensured data consistency through effective synchronization, diligently monitored job execution, and resolved processing failures promptly
- Supported the Development team by efficiently addressing database-related inquiries and optimizing SQL performance
- Contributed to knowledge sharing and reduced recurring issues by creating and presenting clear and concise knowledge documents
- Improved server performance by continuously monitoring running processes and developing automation scripts for enhanced efficiency
- Optimized data retrieval processes by writing and executing efficient SQL queries against databases
Education
M. Tech - Software Engineering
Birla Institute of Technology
B.Sc. - Computer science
Jamal Mohamed college
HSC - undefined
St. James Matriculation HSS
SSLC - undefined
Vasavi Matriculation HSS
Skills
Python
undefinedTimeline
Support Analyst
Standard Chartered Global Business services Limited
02.2023 - Current
Senior production Support Engineer
Wipro Technologies Limited
01.2020 - 02.2023
Production Support Engineer
Wipro Technologies Limited
01.2016 - 12.2019
B.Sc. - Computer science
Jamal Mohamed college
HSC - undefined
St. James Matriculation HSS
SSLC - undefined
Vasavi Matriculation HSS
M. Tech - Software Engineering
Birla Institute of Technology
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