Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

SYED SHUHAIB

Team Leader – Order Management & Reporting
Bangalore

Summary

Results-oriented Order Management and Logistics Leader with over 13 years of experience in sales operations, customer support, deal structuring, and supply chain management. Demonstrated ability to facilitate commercial processes, work effectively with cross-functional teams, and ensure compliant execution of contracts and orders. Proficient in sales enablement, CRM systems, performance analytics, and process optimization.

Overview

13
13
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification

Work History

Team Leader – Order Management & Reporting

Future Electronics
02.2023 - Current
  • Oversaw deal operations and ensured order processing complied with internal policies and timelines.
  • Created pricing and sales performance reports to support business decisions and planning.
  • Collaborated with legal, finance, and sales ops teams for deal validations and compliance checks.
  • Led daily operations, tracked KPIs, and mentored team members for high performance.

Senior Marketing Support Representative

Future Electronics
02.2022 - 02.2023
  • Supported the sales team with quoting, pricing validation, and customer-specific requests.
  • Handled contract modifications, customer follow-ups, and escalations from field teams.
  • Improved process turnaround time through SOP updates and order quality checks.

Marketing Support Representative

Future Electronics
02.2018 - 02.2022
  • Managed accurate inventory records and assisted sales teams with order booking and updates.
  • Reduced service delays through proactive coordination with logistics and vendors.

Senior Executive – Logistics, Sales & Customer Service

DLC Forwarders Pvt Ltd
07.2016 - 02.2018
  • Provided sales and operational support to clients for freight forwarding and shipment services.
  • Addressed customer queries, provided shipment quotations, and followed up on service quality.
  • Coordinated with internal departments and partners for seamless delivery execution.
  • Generated commercial invoices and maintained MIS reports for sales performance tracking.
  • Built and maintained strong relationships with B2B clients, contributing to repeat business.

Senior Executive – Freight Operations & Customer Support

Atlantic Forwarders
05.2012 - 07.2016
  • Acted as a key point of contact for customers, providing updates on shipment status and resolving service-related issues.
  • Assisted the sales team with lead qualification and customer onboarding.
  • Negotiated shipping costs and timelines with logistics vendors to support customer needs.
  • Maintained regular follow-ups with clients to ensure satisfaction and build long-term partnerships.
  • Contributed to revenue growth by upselling value-added services and offering tailored logistics solutions.

Education

Bachelor of Commerce (B.Com) -

Bangalore University
Bangalore, Karnataka

Skills

  • Deal Support & Sales Operations: Quote Management, Pricing Support, Order Review, Sales Coordination
  • Customer Support: B2B Communication, Issue Resolution, Service Excellence
  • Reporting & Analytics: SLA Metrics, Forecasting, Variance Analysis, Advanced Excel, SQL
  • Systems & Tools: Oracle ERP, Salesforce CRM, Workday, SharePoint, ServiceNow, AWS Connect
  • Compliance & Contracts: Policy Adherence, SOP Enforcement, Contract Review
  • Leadership & Communication: Cross-functional Collaboration, Stakeholder Engagement, Team Coaching

Accomplishments

  • Leadership Award – Team mentoring & SOP compliance
  • Encore & Top MSR Awards – SLA adherence & customer satisfaction

Certification

Certified Six Sigma White Belt

Timeline

Team Leader – Order Management & Reporting

Future Electronics
02.2023 - Current

Senior Marketing Support Representative

Future Electronics
02.2022 - 02.2023

Marketing Support Representative

Future Electronics
02.2018 - 02.2022

Senior Executive – Logistics, Sales & Customer Service

DLC Forwarders Pvt Ltd
07.2016 - 02.2018

Senior Executive – Freight Operations & Customer Support

Atlantic Forwarders
05.2012 - 07.2016

Bachelor of Commerce (B.Com) -

Bangalore University

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SYED SHUHAIBTeam Leader – Order Management & Reporting