Syed Tameem Faisal
IT Service Manager
Hyderabad
Summary
Experienced IT professional with over a decade of expertise in IT Infrastructure Operations. Possessing a strong foundation in ITIL processes, I excel in Incident, Problem, and Change management. Skilled in leading change management processes for entire accounts as a central point of contact. Proficient in coordinating enterprise-wide change implementation activities and utilizing MS Excel and MS PowerPoint for effective communication and analysis. Seeking a role to apply educational and professional skills to drive innovative solutions and contribute value to the organization.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Change Manager
Tata Consultancy Services
02.2024 - Current
- Designation: Assistant Consultant Client : Novartis Responsibilities:
- Hosting the CAB (Change Advisory Board) meetings and discussing change requests and reviewing them to make sure all ITIL guidelines are followed, and the changes approved.
- Chairing the Change Advisory Board (CAB).
- Planning the agenda.
- Ensuring CAB meetings adhere to their agenda.
- Assisting in the development of the IT Change Management framework; by identifying and assisting in the execution of continuous improvements to the change management policies and processes.
- Providing training and coaching of the IT Change Management framework to technical teams.
- Planning and driving the improvement initiatives
ITIL Service Manager
Infosys
07.2019 - 01.2024
- Presenting Change requests in the Organisation level CAB (Change Advisory Board).
- Responsible for the quality and integrity of the process.
- Making sure the process is followed throughout the organization.
- Conducting Emergency CAB (Change Advisory Board) and reviewing and approving emergency change requests.
- Coordinating with different teams for closing change requests. Organization: Infosys
- July 2019 to Jan
- Role: ITIL Service Manager. Designation: Technology Lead Client : Caterpillar Inc Responsibilities:
- Hosting the CAB (Change Advisory Board) meetings and discussing change requests and reviewing them to make sure all ITIL guidelines are followed, and the changes approved or rejected as appropriate.
- Making sure all changes planned are discussed and well documented.
- Presenting impacting changes in the Enterprise CAB (Change Advisory Board).
- Creating and providing Release windows to the teams as requested based on business requirements but also making sure the changes are regulated through the release.
- Coordinating and managing the Problem Management process activities across the account.
- Presenting the Organization level data to higher management, client and all relevant stakeholders.
- Provide coordination of Change Management process as a single point of contact across the account.
- People Management and Project Operations Management.
Senior System Engineer
Infosys
01.2016 - 01.2019
- Role: Critical Incident Manager Designation: Senior System Engineer Client : Caterpillar Inc Responsibilities:
- Assessing the impact of the Incident to determine if it is actually a Critical Incident.
- Involving the right support teams and coordinating between the support and end users.
- Providing status updates to the leadership and escalating further as required.
- Getting the services restored in the shortest time.
- Following up with the Technical teams and the end user for getting updates on the issue.
- Sending out communication to the management about the status of the issue.
- Validating with the customer before resolving the Incident.
- Sending out communication to all stakeholders about the details of Incident resolution.
- Post analysis, being involved in the Problem management process.
Education
Bachelor of Technology -
Amrita School Of Engineering
Bengaluru, India 04.2001 -
Skills
Change management expertise
undefinedCertification
ITIL Foundation V3
OTHER
I assure you that the information given above is true to the best of my knowledge and belief. -Syed Tameem Faisal
Timeline
Change Manager
Tata Consultancy Services
02.2024 - Current
ITIL Service Manager
Infosys
07.2019 - 01.2024
Senior System Engineer
Infosys
01.2016 - 01.2019
Bachelor of Technology -
Amrita School Of Engineering
04.2001 -
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