SYED ZAKEER
Bengaluru
Summary
Dedicated and results-driven Sales Associate with over 7 years of experience in extensive customer service and sales. Committed to continuous learning and growth to stay at the forefront of industry trends. Highly motivated outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Global Service Specialist II
Paychex IT Solutions PVT LTD
Bangalore
08.2024 - Current
Global Service Specialist II
Paychex
Bangalore
08.2024 - Current
- Paychex Insurance Agency - Associate
- Managed end-to-end client termination processes, ensuring accuracy and compliance for a diverse client portfolio.
- Processed a high volume of requests, including additions, terminations, and changes, consistently exceeding daily targets with 100% accuracy.
- Mentored and trained new team members through comprehensive shadow sessions, providing ongoing support to ensure task completion and team success.
- Selected by leadership to be a key contributor in the FSC implementation project for the ATC department.
- Participated in and completed specialized training for complex waiver projects, gaining critical knowledge and skills prior to their departmental rollout.
- Acquired a deep understanding of new processes and protocols to ensure a seamless transition and successful implementation within the ATC department.
Freelance Sales Associate
Edu Gate Academy
Bengaluru
07.2021 - 06.2024
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Senior Customer Delight Executive
Wake-fit Innovations
Bengaluru
09.2019 - 06.2021
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Provided comprehensive support during critical situations, fostering long-lasting trust with customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Senior Customer Service Executive L3
NoBroker
Bengaluru
10.2017 - 12.2018
- Provided exceptional customer support, skillfully handling inquiries, resolving issues, and overseeing escalated cases, all while delivering in-depth product or service information and consistently achieving rapid issue resolution.
- Cultivated relationships with clients, which led to a 98% retention rate for customers in the accounts that I managed.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Boosted customer retention rates with proactive communication and personalized solutions tailored to individual needs.
- Led the development of a comprehensive customer service training program, resulting in improved employee performance metrics.
- Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.
Education
B.Sc - Computers
RTES Arts Commerce and Science College
RanebennurSkills
- Leadership Skills
- Presentation Skills
- Communication Skills
- Data Validation
- Data Management
- Collaboration
- Critical Thinking
- Time management abilities
- Effective Communication
- Conflict Resolution
- Problem-solving skills
Certification
- Basic Hardware and Advanced Networking, HCL
- EXCEL: Mother of Business Intelligence, CODEBASICS, https://codebasics.io/certificate/CB-51-21396
- SQL: Beginner to Advance for Data Professionals, CODEBASICS, https://codebasics.io/certificate/CB-50-21396
Languages
- English
- Hindi
- Kannada
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Spanish
Beginner
A1
Timeline
Global Service Specialist II
Paychex IT Solutions PVT LTD
08.2024 - Current
Global Service Specialist II
Paychex
08.2024 - Current
Freelance Sales Associate
Edu Gate Academy
07.2021 - 06.2024
Senior Customer Delight Executive
Wake-fit Innovations
09.2019 - 06.2021
Senior Customer Service Executive L3
NoBroker
10.2017 - 12.2018
B.Sc - Computers
RTES Arts Commerce and Science College