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Results-driven MBA professional with over 6 years in banking, mortgage processing, HR, and customer service. Expertise in developing efficient processes and managing employee records in fast-paced environments. Strong communicator and resourceful collaborator, leveraging software proficiency to enhance operational effectiveness.
14
years of professional experience
Work History
HR Recruitment Associate
4 Years 10 Months
INSD kalaburagi - Kalaburagi | 12.2021 - Current
Coordinated recruitment activities for INSD Kalaburagi academic hiring needs.
Sourced candidates through job portals, referrals, and campus outreach.
Screened resumes against role requirements and qualification criteria.
Scheduled interviews with candidates, faculty, and department managers.
Conducted initial candidate calls and shared role details.
Maintained recruitment records, offer letters, and joining documentation.
Supported onboarding coordination for new hires at INSD Kalaburagi.
Coordinated new employee onboarding with orientation scheduling and preparation.
Processed, verified and maintained personnel-related documentation.
Verified previous employers and other references to determine applicants' employment acceptability.
Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Coordinated training schedules and filed crucial administrative paperwork.
Assisted in administering employee benefit programs and workers' compensation plans.
HR Executive.
1 Year 8 Months
AL Rayes Group WLL. - Doha | 05.2018 - 01.2020
Key Deliverables:
Led recruitment and selection processes for employees across all levels, ensuring alignment with organizational goals.
Must be Participatory in weekly recruitment meetings, focused on troubleshooting difficult positions and managing hiring issues.
Prepared recruitment paperwork for AL Rayes Group WLL hiring activities.
Coordinated onboarding documents and new hire orientation schedules.
Administered wage and salary structures, managed payroll operations for company and subsidiaries globally, ensuring competitive compensation.
Maintained statutory files and obtained relevant licenses and renewals by due dates.
HR Audits and HR MIS
Coordinated training sessions to enhance employee skill development, contributing to overall workforce capability.
Documentations, onboarding, handling first level employee queries, HR data reporting and other HR related jobs.
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases, tracking vacation, sick, and personal time.
Supported AL Rayes Group WLL HR operations with employee records management.
Process Associate Grade 1
1 Year
TCSL Mumbai. - Mumbai | 07.2013 - 07.2014
- Reviewed company processes to identify delays, bottlenecks, and weak points, enhancing operational efficiency.
- Recommending process improvements to increase production rates and reduce costs.
- Supporting voice process customer service and complaint handling through clear communication and timely follow-up.
- Resolving customer issues at the earliest possible stage.
- Prepared process reports for management review, facilitating informed decision-making.
- Participated in weekly meetings with management and team to align on priorities and address issues.
- Following up with manager on floor issues and action items.
Participated in workshops and events to enhance professional skills.
Process Executive - Operations.
1 Year 1 Month
Infosys Pune - Pune | 06.2012 - 07.2013
SLA Process Compliance, Resource Planning, Business Process Improvement.
Monitored and ensured process compliance while updating SOP changes as part of the quality plan.
Facilitated daily, weekly, and monthly governance calls with clients to ensure alignment and address project needs.
Resolved escalations from process owners to maintain strong customer relationships and ensure timely issue resolution.
Identified key deliverables for project success.
Initiated proactive process improvement initiatives by identifying risks and engaging with clients for effective solutions.
Prepare/review the process definition & documentation for the specific process within purview to enable manager to finalize TO BE Process.
Provide feedback on error transaction and conduct RCA with help of quality SPOC.
Understand the contractual requirements for the process and deliver the same.
Co-ordinates and conduct training for the team in order to ensure right skilling.
Demonstrated sound decision-making in operational processes.
Excellent writing and verbal communication skills.