Syed Ahmed Taha Quadri

• Started the carrier with Tecknodreams Software Consulting Pvt. Ltd. The feature i worked on and given the complete details.
• SapphireIMS is a product from Tecknodreams Software Consulting Pvt. Ltd., it addresses market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility for customization to adapt to each customer's business.
• The IT assets, namely Hardware & Software, account for the largest proportion of the IT spends for many organizations. Companies large & small depend upon a collection of hardware and software networks, systems and databases to remain competitive and efficient.
• There is high level of investment involved and hence it is a must to manage and maintain these IT assets properly. This will ensure both their availability and correct functioning when needed most.
• In the every organization there should be a way to assign the task to the team from the lead, like daily, weekly, monthly or quarterly, ITIL service will make easy to for service desk operations.
• REST APIs:
  Responsibility of maintaining and Creating REST APIs on the requirement basis.
• Technician Leave portal:
  Leave portal where the technician can apply the only on the week days and approval manager
  will be approved when it get notified.
• Smart search machine learning:
  Machine learning on creating the request by user typing context using Apache NLP.
• Attachments:
  Attachments can attach easily with Records and can view before downloads, can sort attached
  attachments based on states of the records.
• Fields by macros:
  Can create additional fields by creating macro of different html type.
• Technician Monitoring port(SOP Compliance):
  SOP Compliance for monitoring the other location records and their status, its like monitoring from the top level of management.
• Robotic Process Automation.
  Organization has there own RPA with Cumunda engine, customized with our own services and call to the core production APIs for automation of the feature and for the process(Service request) of ticket create/update & status change.
• Dashboard:
  Design and implemented the dashboard API's on visualization of the data on the charts using fusion charts framework.
• Project copy:
  Implemented ITIL project configuration copy and taken the ownership, where the use-case is if
  the requirement is same as existing, it can be use the copy of the project
  configuration(Implemented in SpringBoot).
• Task Automation:

Feature is used to create a type of template, and schedule the time and number of times to create the record based on configured template. On the basis of configured template record will be creating on scheduled time.

• Quick Templates:

Pre-shipped templates on the generic business use-case templates, for the quick submission of records.

• All Project Summary:

User can check the records of the projects in 1 screen, with filters like timescale or filtering with even selecting the projects as too.

• Import Record:

Importing the record details from the excel sheet based on the project supported and mandatory fields, this feature will created bulk of records

Responsibilities:

• Developed API’s.
• Designed JSP’s as per the requirement with front end framework jQuery.
• Implemented All the types of bean classes.
• Integration of hibernate with Springs and Spring Boot.

Worked on micro services architecture.