Syed Ali DILAWAR
Centre Manager
Hyderabad
Summary
Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Center Manager
Cultfit Healthcare Pvt Ltd
Hyderabad
11.2024 - Current
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
Business Analyst (Voice)
Teleperformance/Google
Hyderabad
06.2024 - 10.2024
Customer Service Representative (Voice)
Edenred C3 Pay
01.2024 - 06.2024
Customer Service Representative (Non-Voice)
Adroit Neo Tech Solutions
Hyderabad
10.2022 - 01.2024
Education
Intermediate - CEC
01.2019 - 01.2021
10th - undefined
Board of Secondary Education
Skills
- Process optimization
- Logistical planning
- Customer needs analysis
- Multi-tasking
- Written and oral communication
- Active listening
- Leadership skill
Timeline
Center Manager
Cultfit Healthcare Pvt Ltd
11.2024 - Current
Business Analyst (Voice)
Teleperformance/Google
06.2024 - 10.2024
Customer Service Representative (Voice)
Edenred C3 Pay
01.2024 - 06.2024
Customer Service Representative (Non-Voice)
Adroit Neo Tech Solutions
10.2022 - 01.2024
Intermediate - CEC
01.2019 - 01.2021
10th - undefined
Board of Secondary Education
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