SYED ALI UMAR
New Delhi
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Sr. Customer Support Executive
Teleperformance
Gurgaon
11.2021 - 06.2024
- Resolved escalated customer complaints promptly and professionally.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
Client Relationship Executive
SAABAS ENTERPRISES
Delhi
01.2019 - 03.2020
- A multi-dimensional role in onboard client support for Saabas Enterprises.
- Implemented effective communication strategies to ensure client satisfaction.
- Negotiated contracts with vendors on behalf of clients while ensuring quality standards were met.
- Implemented changes based on feedback from customers regarding products or services offered.
Client Support Executive
concentrix
02.2018 - 09.2018
- A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions.
Education
BACHELORS IN COMMERCE -
MJPRU
Bareilly, UP12.2017
HIGH SCHOOL GRADUATION (COMMERCE) -
Dayawati Modi Academy (CBSE)
Rampur, UP12.2014
Skills
- MS Office
- Salesforce
- Detail Oriented
- Good Communication
- Financial Accounting
- Decision-Making
- Adaptability
- Goal Driven
- Leadership
Languages
- ENGLISH, Full professional Proficiency
- HINDI, Native or Bilingual Proficiency
- URDU, Native or Bilingual Proficiency
- ARABIC, Native or Bilingual Proficiency
Timeline
Sr. Customer Support Executive
Teleperformance
11.2021 - 06.2024
Client Relationship Executive
SAABAS ENTERPRISES
01.2019 - 03.2020
Client Support Executive
concentrix
02.2018 - 09.2018
BACHELORS IN COMMERCE -
MJPRU
HIGH SCHOOL GRADUATION (COMMERCE) -
Dayawati Modi Academy (CBSE)
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