Summary
Overview
Work History
Education
Skills
Application Tools Experience
Place
Personal Information
Disclaimer
Timeline
Generic
Syed Ali Abbas Jafri

Syed Ali Abbas Jafri

Operation Executive
Hyderabad,TG

Summary

Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Operation Executive

PARCELHERO (INDIA) PRIVATE LIMITED
11.2022 - Current
  • Create shipping label with correct source and destination address using Zendesk.
  • Raise ticket on Click-up task to resolve the issues.
  • Verify Harmonized Commodity Description and Coding to process the shipment with Carrier.
  • Check the availability of Domestic and International service with Carrier UPS, DHL, DPD, TNT, Norsk, ParcelForce, EVRI and FedEx.
  • Verify and take approval of Restricted postcode to process the shipment.
  • Create bulk label of Priority customer.
  • Verify the details in SQL Query Tool for label.
  • Create and Update Custom Invoice.
  • Book the collection the shipment and share the booking reference number with Customer Support team.
  • Verify the shipment scan and delivery status.
  • Share the details of shipment using Microsoft Outlook and Excel with Team Leader.
  • Work on return label from Depot to Sender.
  • Work on Trustpilot Review and response to customer.
  • Work on Debt Management cases and Quality Review cases task.
  • Application/Tools Experience: Zendesk, Genesys, CTL, CRM, PV CRM, FL Screen, SQL Query Tool, Microsoft Outlook, Excel.

Senior Customer Service Executive

CONNEQT BUSINESS SOLUTIONS LIMITED
12.2019 - 10.2022
  • Handle dual chats and Email to resolve the customer query with accuracy, understand the customer issue and take the appropriate action related to the query.
  • Maintain TAT to handle the live chats and email.
  • Knowledge of Genesys application to perform the task.
  • Knowledge of CTL application to perform the task.
  • Knowledge of Credit Card type and its features.
  • Certificate of Achievements: Star of the Month March 2021, Chat and Email long service award.

Trainee - Customer Support

ValueLabs LLP
10.2017 - 01.2019
  • Take 2 to 3 live chat at a time and resolve the customer query with accuracy, understand the customer issue and take the appropriate action related to the query, close all the Zendesk tickets of inbox with appropriate resolution given to the customer.
  • Maintain TAT to handle the live chats.
  • Reply to the email of the customer with best available resolution.
  • Certificate of Achievements: 2nd place in top CSAT performer of the week, 3rd place in top production of the week.

Education

B.Sc. (C.S) - Computer Science

Deccan College of Comp. Sci. & Mgmt.

HSC - undefined

Maharashtra State Board Of Secondary and Higher Secondary Education

SSC -

Foster English High School
Aurangabad, India

Skills

Good Knowledge of Computer Hardware and Software

Application Tools Experience

  • Zendesk
  • Genesys
  • CTL
  • CRM
  • PV CRM
  • FL Screen
  • SQL Query Tool
  • Microsoft Outlook
  • Excel

Place

Hyderabad, Telangana

Personal Information

  • Father's Name: Jafri Ali Hasan
  • Date of Birth: 08/04/87
  • Marital Status: Married

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Operation Executive

PARCELHERO (INDIA) PRIVATE LIMITED
11.2022 - Current

Senior Customer Service Executive

CONNEQT BUSINESS SOLUTIONS LIMITED
12.2019 - 10.2022

Trainee - Customer Support

ValueLabs LLP
10.2017 - 01.2019

HSC - undefined

Maharashtra State Board Of Secondary and Higher Secondary Education

B.Sc. (C.S) - Computer Science

Deccan College of Comp. Sci. & Mgmt.

SSC -

Foster English High School

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Syed Ali Abbas JafriOperation Executive