Syed Ali Abbas Jafri
Operation Executive
Hyderabad,TG
Summary
Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Operation Executive
PARCELHERO (INDIA) PRIVATE LIMITED
Hyderabad
11.2022 - Current
- Create shipping label with correct source and destination address using Zendesk.
- Raise ticket on Click-up task to resolve the issues.
- Verify Harmonized Commodity Description and Coding to process the shipment with Carrier.
- Check the availability of Domestic and International service with Carrier UPS, DHL, DPD, TNT, Norsk, ParcelForce, EVRI and FedEx.
- Verify and take approval of Restricted postcode to process the shipment.
- Create bulk label of Priority customer.
- Verify the details in SQL Query Tool for label.
- Create and Update Custom Invoice.
- Book the collection the shipment and share the booking reference number with Customer Support team.
- Verify the shipment scan and delivery status.
- Share the details of shipment using Microsoft Outlook and Excel with Team Leader.
- Work on return label from Depot to Sender.
- Work on Trustpilot Review and response to customer.
- Work on Debt Management cases and Quality Review cases task.
- Application/Tools Experience: Zendesk, Genesys, CTL, CRM, PV CRM, FL Screen, SQL Query Tool, Microsoft Outlook, Excel.
Senior Customer Service Executive
CONNEQT BUSINESS SOLUTIONS LIMITED
Hyderabad
12.2019 - 10.2022
- Handle dual chats and Email to resolve the customer query with accuracy, understand the customer issue and take the appropriate action related to the query.
- Maintain TAT to handle the live chats and email.
- Knowledge of Genesys application to perform the task.
- Knowledge of CTL application to perform the task.
- Knowledge of Credit Card type and its features.
- Certificate of Achievements: Star of the Month March 2021, Chat and Email long service award.
Trainee - Customer Support
ValueLabs LLP
Hyderabad
10.2017 - 01.2019
- Take 2 to 3 live chat at a time and resolve the customer query with accuracy, understand the customer issue and take the appropriate action related to the query, close all the Zendesk tickets of inbox with appropriate resolution given to the customer.
- Maintain TAT to handle the live chats.
- Reply to the email of the customer with best available resolution.
- Certificate of Achievements: 2nd place in top CSAT performer of the week, 3rd place in top production of the week.
Education
B.Sc. (C.S) - Computer Science
Deccan College of Comp. Sci. & Mgmt.
HSC - undefined
Maharashtra State Board Of Secondary and Higher Secondary Education
SSC -
Foster English High School
Aurangabad, IndiaSkills
Good Knowledge of Computer Hardware and Software
Knowledge of PL/SQL
Basic Knowledge of Microsoft Excel
35 plus word per minute typing
Operational efficiency
Logistics management
Customer service
Logistics functions
Application Tools Experience
- Zendesk
- Genesys
- CTL
- CRM
- PV CRM
- FL Screen
- SQL Query Tool
- Microsoft Outlook
- Excel
Place
Hyderabad, Telangana
Personal Information
- Father's Name: Jafri Ali Hasan
- Date of Birth: 08/04/87
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Operation Executive
PARCELHERO (INDIA) PRIVATE LIMITED
11.2022 - Current
Senior Customer Service Executive
CONNEQT BUSINESS SOLUTIONS LIMITED
12.2019 - 10.2022
Trainee - Customer Support
ValueLabs LLP
10.2017 - 01.2019
HSC - undefined
Maharashtra State Board Of Secondary and Higher Secondary Education
B.Sc. (C.S) - Computer Science
Deccan College of Comp. Sci. & Mgmt.
SSC -
Foster English High School