10 years of industrial experience in Cisco Collaboration. Have worked across multiple roles during this tenure.
- L1 support (MACD)
- Cisco RMS
- Implementation
- Troubleshooting IPT issues
On a team front apart from working on cases, have been engaged in handling escalations, mentoring new folks, reviewing NPI's, creating TZ's, working with the documentation team to review old TZ's to make sure content is good and up to date.
Leading the internal training sessions for the team.
Managing TAC-BU engagement for Unity connection which takes care of escalation and delivery.
Technical consulting
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of process, management and training in Collaboration. Motivated to learn, grow and excel in Cisco.
Self Driven
Focused
Motivated
Quick learner
Cisco Certified Internetwork Expert (CCIE)
Marital Status: Married
Nationality: Indian
Passport Number: G6172722
SIP School Certified Associate (SSCA)
Cisco Certified Internetwork Expert (CCIE)