Syeda Rabab Fatima
Hyderabad
Summary
Dynamic Customer Support Associate with a proven track record at Teleperformance -FLIPKART NCH TEAM, excelling in issue resolution and customer relationship management.
Customer-oriented professional with background in customer support. Experienced in handling high volume calls, providing product information, and resolving customer complaints. Strengths include strong communication skills, problem-solving abilities, and adaptability to improve customer satisfaction.
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Hardworking employee with customer service, multitasking, and time management abilities.
Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Associate.
FLIPKART NCH TEAM
Bangalore
08.2023 - Current
Business Development Trainee
Noed Academy
Hyderabad
03.2023 - 05.2023
- Conducted market research to identify potential business opportunities and trends.
- Engaged with clients to gather feedback and improve service offerings effectively.
- Provided customer service support for existing accounts by responding to inquiries quickly and professionally.
- Developed a comprehensive understanding of the company's products and services.
- Identified customer needs by asking questions and advising on best solutions.
Education
MBA - Finance And Human Resource
DECCAN SCHOOL OF MANAGEMENT
Hyderabad , India 12.2013 - 12.2015
Bachelor of Commerce
NAVA Chaitanya Degree College
Hy, India 12.2011 - 12.2012
Skills
- Customer support
- Product knowledge
- Issue resolution
- Customer relationship management
- Quality assurance
- Effective communication
- Problem solving
- Attention to detail
- Active listening
- Team collaboration
Timeline
Customer Support Associate.
FLIPKART NCH TEAM
08.2023 - Current
Business Development Trainee
Noed Academy
03.2023 - 05.2023
MBA - Finance And Human Resource
DECCAN SCHOOL OF MANAGEMENT
12.2013 - 12.2015
Bachelor of Commerce
NAVA Chaitanya Degree College
12.2011 - 12.2012