Syed Husain Shuja

Lead overall hardware asset management for Taylor Wimpey account as HAM lead.

Lead end to end hardware asset management of AMEA region for Mondelez International.

Handled hardware asset management for ExxonMobil.

• Lead team of 4 people and managed hardware asset management as HAM lead for Taylor Wimpey.
• HAM from procurement planning till asset return to vendor(lease) or disposal(purchase).
• Got 3 client appreciation bravos - 1 from HAM Mondelez lead.
• Purchase/lease assets - including life cycle refresh planning, budgeting, stock analysis, ordering, tracking, database update, goods receipt, capitalization, admin activity on broken/missing assets, maintaining asset management database through updates in ServiceNow.
• Lead NA region with majority of assets for ExxonMobil.
• Data certification/asset health accuracy on assets close to 100K.
• Printer change request management on HP and Xerox printers.
• Operational Variance done on missing assets with current calculated costs on disposal/write off.
• Experience of onsite support handling as well along with vendor management and ticket handling.
• Excellent communication skills, both verbal and written.
• Gained extensive knowledge in analysis and reporting.

Worked as Senior Associate for HP printer sales/support.

• Led instant ink sales program for US region and met revenue goal for two quarters in row and received sales performance awards and excellent performance on SPOS.
• Got Sales Performance award for Nov 2017, Feb, Mar and April 2018.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Trained and supported new team members, maintaining culture of collaboration.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Developed new sales opportunities through development and rollout of promotional plans.
• Worked varied hours to meet seasonal and business needs.

• Awarded employee of month
• Managed over 50 customer calls per day.
• Collaborated with sales and marketing departments to support client acquisition.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.