Syed Mohammed Tanveer
Chennai
Summary
Ambitious and professional with a strong foundation in Quality Assurance. Specializes in reducing errors and improving quality through detailed test cases, plans, and scripts. Expertise includes root cause analysis, Six Sigma (Yellow Belt), and Business Process Outsourcing (BPO). Complemented by strong soft skills and leadership capabilities. Currently transitioning into a Networking role after completing the CCNA (Cisco Certified Network Associate) course. Eager to apply analytical skills in network configuration, troubleshooting, and security. Holds a Bachelor of Engineering in Electrical & Electronics. Committed to advancing career in network engineering and contributing to the efficiency and stability of enterprise networks.
Overview
10
10
years of professional experience
Work History
CCNA Trainee
Network Kings / Sansbound Networking School
10.2024 - 12.2024
- Networking Fundamentals: Learned key networking concepts such as OSI and TCP/IP models, IP addressing, subnetting, and routing basics.
- Router & Switch Configuration: Learned how to configure routers and switches, including setting up VLANs, routing protocols and inter-VLAN routing.
- IP Addressing & Subnetting: Learned IP addressing schemes and subnetting techniques, including VLSM (Variable Length Subnet Masking) and subnet planning.
- DNS: Learned the role and configuration of the Domain Name System (DNS) for name resolution and mapping domain names to IP addresses.
- DHCP: Configured and managed Dynamic Host Configuration Protocol (DHCP) for automated IP address allocation in networks.
- Network Troubleshooting: Learned how to troubleshoot network issues using tools like ping, traceroute, and Wireshark to diagnose and resolve connectivity problems.
- Network Security: Learned basic network security concepts, including ACLs (Access Control Lists), NAT (Network Address Translation).
Quality Analyst
Teleperformance Global Services Private Limited
05.2021 - 05.2024
- Worked in several international voice and semi voice processes (customer experience and E-Commerce processes).
- Majorly participated in Weekly Business Review (WBR), Quality Meet and Quarterly Business Review (QBR) meetings with clients to represent the team performance with trend analysis and discussed on resolution for client expectation.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Used Microsoft Office to create presentations, flowcharts and graphs detailing data analysis results.
- Lead process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
System Analyst
Mohamad Idris Bros Private Limited
10.2019 - 04.2021
- Optimized core processes to improve business performance and operational agility.
- Assessed business requirements to create focused solutions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Designed several Ad posters and banners with Abode Photoshop & Coraldraw
- Organized system operating procedures to strengthen controls.
- Researched and adopted new technologies to add value to existing offerings.
- Worked with vendors to build new e-commerce website to boost the online business and improve accessibility of new products.
Electrical Site Engineer
Freelance
11.2017 - 07.2019
- Residential House Wiring – Designed and installed complete electrical wiring for multiple homes, ensuring energy efficiency and safety compliance.
- Small Office Power Setup – Installed power distribution boards, UPS backup systems, and lighting solutions for small office spaces.
- Read and interpreted blueprints, diagrams, and schematics to correctly coordinate work.
- Completed projects within deadlines and budgets by efficiently managing resources, schedules, and subcontractors.
- Collaborated with contractors and technicians for smooth execution of tasks
Graduate Engineer Apprenticeship Trainee
MRF Limited
08.2016 - 08.2017
- Collaborated with senior engineers on projects and offered insight.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Studied manufacturing processes to improve overall knowledge.
- Participated in failure analysis and debugging report activities.
- Worked in HT Switching units and Substations.
- Learned about SCADA and PLC.
Electrical Site Engineer
Ramesh Electricals
06.2015 - 07.2016
- Read and interpreted blueprints, diagrams and schematics to correctly coordinate work.
- Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics.
- Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
- Supervised construction and pre-commissioning of electrical rooms and substations.
Education
Bachelor of Engineering - Electrical & Electronics
C Abdul Hakeem College of Engineering & Technology
Vellore, India04-2015
Skills
- Data Analysis - QC Tools
- Root Cause Analysis
- Switching - VLAN
- DHCP - Dynamic Host Configuration Protocol
- IP Address - Subnetting, VLSM
Certifications
01-2025
Languages
English
Tamil
Urdu
Hindi
Timeline
CCNA Trainee
Network Kings / Sansbound Networking School
10.2024 - 12.2024
Quality Analyst
Teleperformance Global Services Private Limited
05.2021 - 05.2024
System Analyst
Mohamad Idris Bros Private Limited
10.2019 - 04.2021
Electrical Site Engineer
Freelance
11.2017 - 07.2019
Graduate Engineer Apprenticeship Trainee
MRF Limited
08.2016 - 08.2017
Electrical Site Engineer
Ramesh Electricals
06.2015 - 07.2016
Bachelor of Engineering - Electrical & Electronics
C Abdul Hakeem College of Engineering & Technology
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