Syed Nayeemulla Farooqi
Bengaluru
Summary
Change management specialist with extensive experience at Broadridge, focusing on process optimization and stakeholder engagement. Led initiatives that improved operational readiness and compliance, resulting in increased adoption metrics and enhanced service delivery. Skilled in root cause analysis and promoting cross-functional collaboration for effective technology transitions.
Overview
5
5
Languages
1
1
Certification
12
12
years of professional experience
Work History
Change Management Specialist
Broadridge
05.2022 - Current
- Led end-to-end change management, orchestrating daily cross-functional governance forums to assess technology change impacts and verify operational readiness before deployment.
- Served as governance bridge between technical delivery and operational teams during daily turnover meetings, ensuring operational continuity.
- Executed comprehensive audits to track process compliance and behavioral adherence, communicating non-compliance to drive adoption of operational standards.
- Collect required operational data and artifacts to generate key performance, SLA, and adoption metrics for leadership reporting.
Change and Problem Manager
Unisys India
10.2019 - 05.2022
- Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.
- Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
- Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues.
- Managed understanding and adherence to contractual service support requirements, collaborating to investigate and document root cause analysis (RCA) and remediation actions for all PBIs.
- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
- Compiled, analyzed, and reported statistical data and trends on service level compliance and operational effectiveness.
- Facilitated cross-functional workshops to assess change impacts on end-users, address process friction, and create continuous feedback loops between technical teams and business domains to improve ongoing technology adoption.
- Designed and delivered targeted training and mentoring programmes for functional teams, ensuring users were fully equipped, confident, and compliant when adopting new technology-driven processes.
- Implemented Unisys standard processes, ensuring compliance with ITIL core functions.
Change Manager
T-Systems India Pvt. Ltd.
07.2018 - 10.2019
- Drove end-to-end organizational change operations and project transitions for major B2B customer, British Petroleum.
- Collaborated closely with implementation teams to promote best practices, ensuring process adherence and minimizing unplanned impacts on end users.
- Presented success ratios and post-implementation reviews (PIRs) to B2B clients weekly and monthly, tracking transformation outcomes.
- Adopting agile methodologies to minimize emergency change requests and reduce the unplanned outage/impact.
- Attended incident and problem management meetings to address and resolve ongoing critical incidents.
- Coordinating with Project management team to run project related changes.
- Resolved internal queries, improving customer service response times.
Change Analyst, Change Consultant
Vodafone Global Services Pvt. Ltd.
01.2015 - 06.2018
- Enhanced change management processes by evaluating Post-Implementation Reviews, ensuring effective tracking of adoption success.
- Acted as the single point of contact for client operational activities within a complex Telco environment, ensuring smooth communication during transitions.
- Facilitated daily reporting to Service Leads, clearly communicating impacts and events across operational domains.
- Compiled and delivered daily reports to service level managers and service leads, detailing events affecting service delivery.
- Directed the response to mobile site outages, taking full responsibility for operational continuity.
Education
B.Tech/B.E. - Electronics/Telecommunication
H.K.B.K.C.E
Bangalore01-2014
12th - Karnataka , English
Sahyadri PU College
Kolar, Karnataka01-2010
10th - Karnataka , English
MSHS
Kolar, Karnataka01-2008
Skills
- Change management
- Process redesign
- IT service management (ITIL)
- ServiceNow and automation
- AI adoption
- Adoption metrics
- KPI monitoring
- Root cause analysis and problem solving
- Problem management
- Continual service improvement
- Process optimization
- Process mapping
- SOP documentation
- Stakeholder management
- Cross-functional coordination
- Knowledge management
Certification
- ITIL Foundation In IT Service Management V3
- CCNA R&S 200-120
- ITIL Foundation Certificate In IT Service Management V4
- Individual Leadership
Broadridge
Languages
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Urdu
Native
Native
Timeline
Change Management Specialist
Broadridge
05.2022 - Current
Change and Problem Manager
Unisys India
10.2019 - 05.2022
Change Manager
T-Systems India Pvt. Ltd.
07.2018 - 10.2019
Change Analyst, Change Consultant
Vodafone Global Services Pvt. Ltd.
01.2015 - 06.2018
B.Tech/B.E. - Electronics/Telecommunication
H.K.B.K.C.E
12th - Karnataka , English
Sahyadri PU College
10th - Karnataka , English
MSHS