Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Applications Worked
Personal Information
Disclaimer
Certification
Languages
Timeline
Generic
Syedrahamathullah N

Syedrahamathullah N

Chennai,Tamilnadu

Summary

Lead-Training and Quality, Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Process Lead, Training and Quality

Concentrix Daksh services private limited
01.2022 - Current
  • Managing team of Quality auditors and trainers
  • Evaluated employees' progress throughout training
  • Analyze data to identify areas for improvement in the quality system
  • Analyze test results to ensure existing functionality
  • Assure ongoing compliance with quality and design requirements
  • Controlling and maintaining all quality system from material until finished good
  • Daily production target achievement
  • Partner with center leadership team to stay informed of the changes in policies, procedures, and processes
  • Draft quality assurance policies and procedures
  • Improvements and process optimization
  • Management of the Quality System
  • Work with continuous integration tools
  • Knowledge and abilities in the principle of organizational development and quality management
  • Lead / participate in projects.

Senior Associate

01.2020 - 01.2022
  • Keep track of assigned accounts to outstanding debts
  • Monitoring payments transactions in customer accounts
  • Intimate the base branch payment flow in customer accounts
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly perform.

Customer Service Representative

Ison xperience private limited-SBI CARDS
Chennai
01.2019 - 01.2020
  • Assist in managing discrepancies and complaints
  • Baying transaction over phone as per customer request
  • Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

Bachelor of Engineering - Electronic and communication engineering

Ganadhipathy tulsi's Jain engineering college
07.2016

State board of education - Computer science

Perambalur
04.2012

Skills

  • MS excel
  • Communication skills
  • Deposits and loan Credit card and CASA
  • Product Knowledge
  • Scheduling
  • Inbound and Outbound Calling
  • Spreadsheets
  • Call Center Operations
  • Microsoft PowerPoint
  • Process Training
  • Customer Relationship Management (CRM)
  • Quality Control
  • Problem-Solving
  • Interpersonal and Social Skills
  • Documentation and Reporting
  • Quality Improvement
  • Shrinkage and attrition control
  • Risk Management
  • Sales
  • Customer Relationship Management (CRM)

Accomplishments

  • Ops gladiator award 2021
  • Architect innovation award
  • Beyond the call of duty Ops

Applications Worked

  • ACCESS PLUS – Credit & Operations
  • DCMS – Debit card Mgmt. System
  • TALISMA – Customer database
  • FINACLE – Accounts (CASA)
  • MS Office
  • CITRIX
  • FRS TOOL – Flexi report cube system

Personal Information

Nationality: Indian

Disclaimer

I sincerely proclaim that all of the above mentioned information is true to my belief and I am responsible for its accuracy.

Certification

  • Certified in Anti money laundering - US BANK COM100-BSA AML2021
  • Organizational goal and six sigma -3853689
  • Debt Recovery from IBFS

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Process Lead, Training and Quality

Concentrix Daksh services private limited
01.2022 - Current

Senior Associate

01.2020 - 01.2022

Customer Service Representative

Ison xperience private limited-SBI CARDS
01.2019 - 01.2020

Bachelor of Engineering - Electronic and communication engineering

Ganadhipathy tulsi's Jain engineering college

State board of education - Computer science

Perambalur
Syedrahamathullah N