Syed S Akhtar
Senior Program Manager
Hyderabad,TG
Summary
Competent and thoughtful leader, with a proven ability to supervise and lead high performance team to ensure 100% success rate in achieving company goals in an extremely competitive business environment. Equipped with a record of success in developing and implementing innovative programs that support the strategic direction of the organization.
Over 15 years of extensive experience in Program/Project planning, execution and evaluation across diverse industries. Well versed in Data Analysis, Program Management, Project Delivery, Stakeholder Management, Leadership development, Performance management and Process Improvement.
Overview
9
9
Certifications
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Senior Program Manager
Bank of America
Hyderabad, Telangana
07.2017 - Current
- Lead Reporting & Analytics function which provides SME support for Data Analysis and develop various Dashboard & Reports as per business requirements.
- Streamlined Project Management methodologies and communication which increased efficiency by 70%.
- Provide accurate reporting on project status throughout its lifecycle to program teams, stakeholders and business partners encompassing scheduling & resource planning.
- Collaborated with Senior Business Executives to optimize Reporting process by implementing innovative ideas.
- Coordinate all project inputs with several functional/technical directors, managers, project core team to formulate appropriate project tools, processes and methodologies.
- Build high level and detailed project plans, secure resources, drive project schedule and provide weekly status update regarding accomplishments, plans and issues to executive leadership during Monthly Business Reviews.
- Initiated formal/informal coaching and mentorship to 60+ team members for project management best practices. Additionally, led smooth and efficient multi-skilling program by collaborating across departments.
Program Manager
Bank of America
Hyderabad, Telangana
01.2011 - 06.2017
- Led Middleware engineering services and supported development efforts, established standards, determined specifications and created Service and Operational Level Agreements for IT infrastructure.
- Worked with production team to support IT Infrastructure as per defined SLA and improved overall quality by reducing incidents count by 50%.
- Led and assisted platform upgrade projects by working with cross-functional team and coordinated with Web Admins, DBAs & SSO team.
- Supervised CHP migration project and completed migration of 319 web applications to CHP platform which resulted in decommissioning 33 VMs.
- Received global recognition with Platinum Award for designing and developing Dashboard portal using MS Visual Studio & SQL Server for automation of various reports which resulted in saving of 128 hrs/m.
Senior IT Analyst
Bank of America
Hyderabad, Telangana
11.2007 - 01.2011
- Worked on configuring .NET applications on IIS Servers, SSL and IPSEC certificates, SSO Web Agent, server hardening, patch management and remediated GIS Security vulnerabilities.
- Worked with application development team on reported errors and bugs on newly released application and assisted in deployment of release fixes.
- Supervised global IT team to manage and support end to end Technology Infrastructure and reduced Platform Cost through VM Migration which resulted in decommissioning 52 Servers.
Web Master
Socrates Media
Hyderabad, Telangana
10.2006 - 10.2007
- Gathered and synthesized business requirements and input from customers, stakeholders, business architects and engineers.
- Designed, implemented and monitored web pages and sites for continuous improvement and increased web traffic by 50%.
- Identified and eliminated website bugs to improve user experience.
Web Engineer
Hosting Network
Hyderabad, Telangana
11.2005 - 09.2006
- Used programming capabilities in SQL, JavaScript and other libraries as needed.
- Developed user-oriented visuals and features using front-end languages, HTML to increase site traffic by 50%.
Education
Global MBA (Persuing) - Strategy & Leadership
Liverpool Business School
United Kingdom 09.2020 - Current
Bachelor of Engineering - Computer Science And Engineering
Magadh University
India 08.1998 - 12.2002
Skills
Program Management & Project Delivery
undefinedCertification
Certified Scrum Master
Accomplishments
- Automation of Server Logs cleanup : Reduced production incident count by 50% by automating process of log files deletion.
- IME Dashboard : Designed & Developed fully automated dashboard portal for automation of Server Reports which resulted in saving of 128 hrs/m.
- Automation of Disaster Recovery failover process which resulted in removing dependency from Web Admins.
- SSL SHA2 Remediation : Mitigated high priority Risk item to remediate application using SHA1 algorithm. Remediated 300+ web applications to use SHA2 algorithm.
- Software Currency Remediation: Upgraded software & remediated 32 IIS Servers from NPT to use CORE SW platform.
TECHNICAL SKILLS
Tableau Desktop Development | Software Development | Microsoft Visual Studio.NET | HTML | CSS | JavaScript | Microsoft IIS Administration | Microsoft SQL Server Administration | Microsoft Projects & Visio | Middleware & Web Administration | Database Administration & Networking | Active Directory | DNS | Firewall | Scrum Management | Kanban | JIRA
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
Project Management Institute (PMI) | Association for Project Management | Technology Focus Group (TFG) | Young Professional Network (YPN) | Inter Gen Employee Network (IGEN)
Timeline
Global MBA (Persuing) - Strategy & Leadership
Liverpool Business School
09.2020 - Current
Senior Program Manager
Bank of America
07.2017 - Current
Program Manager
Bank of America
01.2011 - 06.2017
Senior IT Analyst
Bank of America
11.2007 - 01.2011
Web Master
Socrates Media
10.2006 - 10.2007
Web Engineer
Hosting Network
11.2005 - 09.2006
Bachelor of Engineering - Computer Science And Engineering
Magadh University
08.1998 - 12.2002
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