Photography
Syed Salim Chisty
Technical Support Engineer
Bengaluru
Summary
To work in a challenging environment using all my skills and efforts to explore in different fields and seek an opportunity for continuous learning.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Technical Support Engineer
Dell Technologies
Bangalore
04.2018 - 01.2026
- Prepare and share periodic reports with the team, ensuring visibility into progress, performance, and key metrics.
- Coordinate with team members to align on daily tasks, priorities, and deliverables, ensuring timely execution.
- Collaborate with cross-functional teams to gather updates, resolve dependencies, and ensure smooth workflow across functions.
- Communicate the latest updates, changes, and action items from cross-functional discussions to internal stakeholders.
- Track task status and follow up with relevant team members to ensure commitments are met.
- Support the team by identifying risks or blockers and facilitating timely resolution through appropriate coordination.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Escalation Lead (AT & T)
Convergys
Bangalore
06.2015 - 04.2018
- Handled Escalation cases to retain customer and provide best support needed.
- Trained new personnel regarding company operations, policies and services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
- Recommended products to customers, thoroughly explaining details.
Consultant/ Secretary
GCI
Bangalore
12.2012 - 03.2015
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation and data modeling.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Computer Applications -
Singhania University
Jhunjhunu 04.2001 -
High School Diploma -
National Institute of Open Schooling
Skills
Conflict de-escalation
Software solutions
MS Office
Order processing
Team Training
Additional Information
Date of Birth: 11th Sep 1990
Marital Status: Single
Gender: Male
Interests
Bike Riding
Play Snooker
Fishing
Declaration
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief. I work for the growth and prosperity of the company. I am also confident of my ability to work in a team and facing the challenges in the competitive environment.
Timeline
Technical Support Engineer
Dell Technologies
04.2018 - 01.2026
Escalation Lead (AT & T)
Convergys
06.2015 - 04.2018
Consultant/ Secretary
GCI
12.2012 - 03.2015
Bachelor of Computer Applications -
Singhania University
04.2001 -
High School Diploma -
National Institute of Open Schooling