Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Accomplishments
Affiliations
Timeline
Generic

Momena S

Bangalore

Summary

Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.

Certified project manager with broad experience in leading diverse teams and driving project completion within budget and timelines. Demonstrated skills in strategic planning, risk management, stakeholder communication, and process improvement. Proven ability to identify potential issues, implement effective solutions, and deliver high-quality outcomes. Consistently successful in enhancing operational efficiency across projects.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Morae Global
Bangalore
12.2022 - Current
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Resolved complex technical problems through root cause analysis techniques.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Provided remote assistance to end-users when needed.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Adapted communication style to effectively convey technical information to non-technical audiences.
  • Led cross-functional team projects to improve system efficiency and reduce downtime.
  • Trained end-users and internal staff on new technologies and system updates.
  • Streamlined support processes through the implementation of automation tools and technologies.
  • Collaborated with developers to resolve recurrent faults.
  • Performed the project coordinator's duties in the absence of the project manager.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Created project status presentations for delivery to customers or project personnel.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Led meetings with internal team members, consultants and contractors.

Technical Support Engineer

DXC Technology
Bangalore
03.2022 - 12.2022
  • Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
  • Diagnosed system errors using event viewer logs and other diagnostic tools.
  • Implemented security measures such as password protection policies for users.
  • Opened service tickets for clients, documenting user information, and description of problem.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • supported Team leader with training the new folks
  • promoted to manage the premium clients

Technical Support Executive

Quess Corp
Bangalore
12.2021 - 03.2022
  • Created detailed documentation of technical problems encountered by customers and solutions provided.
  • Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
  • Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.

Education

BBA - Finance

St Annes First Grade College For Women
10-2021

Skills

  • Cross-functional collaboration
  • Microsoft office applications
  • Project management
  • Technical documentation
  • Effective communication
  • Team leadership
  • De-escalation techniques
  • ITSM software
  • Software troubleshooting
  • Backup and recovery
  • JIRA systems
  • Support case resolution
  • Application support
  • Root cause analysis
  • Time management
  • Change control processes
  • Risk management
  • Client rapport
  • Functional & business requirements
  • Project planning and development
  • Business analysis
  • Processes and procedures
  • Budgeting and forecasting
  • Agile methodology
  • Expense reports
  • Project closure
  • Team collaboration
  • Schedule management
  • Deliverable tracking
  • Stakeholder communications
  • Quality assurance and control

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
kannada
Full Professional
Urdu
Native/ Bilingual
Tamil
Limited

Certification

  • PMP Certified by PMI
  • Imanage cloud onboarding project management specialist
  • Imanage certified system engineer
  • Imanage cloud onboarding technical Analyst
  • Imanage work Helpdesk Analyst
  • Imanage cloud onboarding Business Analysis specialist course
  • Business Etiquette :Phone,text,email

Accomplishments

  • Rewarded and recognized as Dashing Debutant in Morae Global
  • Recognized and rewarded as Team player points in DXC Technology

Affiliations

  • Been Active member of Moraecules [FunFriday] in morae.
  • Been a well- rounded individual with my abilities to balance different aspects in life

Timeline

Technical Support Engineer

Morae Global
12.2022 - Current

Technical Support Engineer

DXC Technology
03.2022 - 12.2022

Technical Support Executive

Quess Corp
12.2021 - 03.2022

BBA - Finance

St Annes First Grade College For Women

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