Niranjan Anto
Solutions Engineer
Summary
I am a solution engineer who's knowledgeable in both Networks and Active Directory. Also, have experience with functioning of API Models. I have good technical and communication skills, who loves interacting with the customers. Hardworking and dedicated to achieving business objectives by delivering world-class service in SaaS industry. Established history working in collaborative teams while quickly developing good understanding of new technologies. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Engineer
Zoho Corp
04.2017 - 11.2020
- Providing technical support for an Active Directory-based software (ADManager Plus, Recovery Manager Plus, AD360 and bits of ADAudit Plus)
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Served as primary point of contact for support relating to owned solutions and products.
- Installed, configured and maintained computer systems and network connections for test environments.
- Provided support via email, chat, and calls
- Maintained SLA on all tickets on a daily basis
- Provided Demo and Training to End Users and Partner.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Solutions Engineer
Experience.com
08.2022 - Current
- Delivered exceptional customer service by resolving complex technical issues in timely manner.
- Developed effective solutions through close collaboration with cross-functional teams.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Championed process improvements through data-driven analysis of existing workflows, resulting in significant time savings for the organisation.
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Collaborated with clients to define solution requirements.
- Devised innovative strategies for problem-solving, resulting in faster resolution times.
- Provided technical expertise in design and implementation of customised software applications.
Senior Solutions Engineer
Chargebee
12.2020 - 05.2022
- Providing solutions to customers with issues on Chargebee Software
- Had to manage SLA for customers in regards to Email
- Had to assist new peers in regards to the application and process
- Maintained a process-driven role with no compromise to customers.
- Provided post-sales technical support for clients experiencing issues or seeking guidance on product usage, ensuring satisfaction and fostering long-term relationships.
- Led training sessions for clients, ensuring smooth adoption of new software systems and tools.
- Devised innovative approaches to address common client pain points, resulting in improved user experiences and higher satisfaction rates.
- Streamlined system integration processes for improved efficiency and reduced project completion time.
- Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
- Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base.
Consultant
Sutherland Global solutions
08.2015 - 03.2017
- Worked as a consultant in Sutherland Global Services for 16 months in McAfee Tops SMB
- Providing support via email, chat, and calls
- Maintaining SLA on all tickets on a daily basis.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Education
B.Tech IT - Information Technology
VelTech Dr. RR & Dr. SR Technical University
Chennai, India 07.2012 - 05.2015
Skills
Active Directory MonitoringWorking of subscription renewal model and integration with payment gatewaysUsage of API Calls and working
Requirements Gathering
Project Management
Technical Writing
Sales Support
Team Collaboration
Solution Recommendations
Requirements Documentation
Cross-Functional Collaboration
Work References
- Shriram, Manager, Chargebee, Shriram@Chargebee.com
- Dilip.D, Manager, Zoho Corp, dilip.d@zohocorp.com, +91 9677002725
- Mahesh.C, HOD, IT Dept, Veltech University, cmahesh@veltechuniv.edu.in
Timeline
Solutions Engineer
Experience.com
08.2022 - Current
Senior Solutions Engineer
Chargebee
12.2020 - 05.2022
Technical Support Engineer
Zoho Corp
04.2017 - 11.2020
Consultant
Sutherland Global solutions
08.2015 - 03.2017
B.Tech IT - Information Technology
VelTech Dr. RR & Dr. SR Technical University
07.2012 - 05.2015