Niranjan Anto
Solutions Engineer
Summary
I am a solution engineer who's knowledgeable in both Networks and Active Directory. Also, have experience with functioning of API Models. I have good technical and communication skills, who loves interacting with the customers. Hardworking and dedicated to achieving business objectives by delivering world-class service in SaaS industry. Established history working in collaborative teams while quickly developing good understanding of new technologies. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Engineer
Zoho Corp
04.2017 - 11.2020
- Providing technical support for an Active Directory-based software (ADManager Plus, Recovery Manager Plus, AD360 and bits of ADAudit Plus)
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Served as primary point of contact for support relating to owned solutions and products.
- Installed, configured and maintained computer systems and network connections for test environments.
- Provided support via email, chat, and calls
- Maintained SLA on all tickets on a daily basis
- Provided Demo and Training to End Users and Partner.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Solutions Engineer
Experience.com
08.2022 - Current
- Delivered exceptional customer service by resolving complex technical issues in timely manner.
- Developed effective solutions through close collaboration with cross-functional teams.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Championed process improvements through data-driven analysis of existing workflows, resulting in significant time savings for the organisation.
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
- Collaborated with clients to define solution requirements.
- Devised innovative strategies for problem-solving, resulting in faster resolution times.
- Provided technical expertise in design and implementation of customised software applications.
Senior Solutions Engineer
Chargebee
12.2020 - 05.2022
- Providing solutions to customers with issues on Chargebee Software
- Had to manage SLA for customers in regards to Email
- Had to assist new peers in regards to the application and process
- Maintained a process-driven role with no compromise to customers.
- Provided post-sales technical support for clients experiencing issues or seeking guidance on product usage, ensuring satisfaction and fostering long-term relationships.
- Led training sessions for clients, ensuring smooth adoption of new software systems and tools.
- Devised innovative approaches to address common client pain points, resulting in improved user experiences and higher satisfaction rates.
- Streamlined system integration processes for improved efficiency and reduced project completion time.
- Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
- Provided exceptional pre-sales support, contributing to increased sales revenue and an expanded client base.
Consultant
Sutherland Global solutions
08.2015 - 03.2017
- Worked as a consultant in Sutherland Global Services for 16 months in McAfee Tops SMB
- Providing support via email, chat, and calls
- Maintaining SLA on all tickets on a daily basis.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Education
B.Tech IT - Information Technology
VelTech Dr. RR & Dr. SR Technical University
Chennai, India 07.2012 - 05.2015
Skills
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Work References
- Shriram, Manager, Chargebee, Shriram@Chargebee.com
- Dilip.D, Manager, Zoho Corp, dilip.d@zohocorp.com, +91 9677002725
- Mahesh.C, HOD, IT Dept, Veltech University, cmahesh@veltechuniv.edu.in
Timeline
Solutions Engineer
Experience.com
08.2022 - Current
Senior Solutions Engineer
Chargebee
12.2020 - 05.2022
Technical Support Engineer
Zoho Corp
04.2017 - 11.2020
Consultant
Sutherland Global solutions
08.2015 - 03.2017
B.Tech IT - Information Technology
VelTech Dr. RR & Dr. SR Technical University
07.2012 - 05.2015
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