Sairanjith Barupati
Karimnagar
Summary
Technical Support Engineer with experience providing end-user and infrastructure support across Windows environments, networking, and enterprise IT systems. Skilled in troubleshooting hardware, software, and network connectivity issues while maintaining high service availability. Strong understanding of TCP/IP networking, DNS, DHCP, VPNs, LAN/WAN infrastructure, and routing protocols including BGP and OSPF. Adept at diagnosing complex technical problems, maintaining IT assets, documenting incidents, and collaborating with cross-functional teams to deliver timely resolutions.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Technical Support Engineer
vitelglobal communications pvt ltd
Hyderabad
06.2025 - Current
- Provided Level 1 and Level 2 technical support for Windows desktops, laptops, software applications, and enterprise network infrastructure.
- Diagnosed and resolved hardware, software, printer, and operating system issues to minimize user downtime.
- Troubleshot TCP/IP, DNS, DHCP, LAN/WAN, VPN, and firewall-related connectivity problems for internal users.
- Assisted in configuring and supporting network devices while working with routing technologies including BGP and OSPF in enterprise environments.
- Installed, configured, and maintained Windows operating systems, business applications, and endpoint devices.
- Managed incident tickets using ITSM tools, ensuring timely resolution while maintaining accurate technical documentation.
- Maintained inventory records for laptops, desktops, networking equipment, and IT assets throughout their lifecycle.
- Worked collaboratively with network, systems, and infrastructure teams to resolve complex technical incidents while independently handling day-to-day support requests.
Education
Bachelor of Engineering - CSE
Jyothismathi Institute of Technological Sciences
KarimnagarSkills
Operating Systems
Networking: TCP/IP, LAN/WAN, VLAN, Routing & Switching, DNS, DHCP, VPN, NAT, IPv4, Subnetting
VoIP troubleshooting
Network Devices: Cisco Routers, Cisco Layer 2 Switches, Wireless Access Points (WAP)
VLAN configuration
Network Monitoring: Zabbix, Alert Monitoring
Troubleshooting Tools: Ping, Traceroute (Tracert), NSLookup, IPCONFIG, ARP, NETSTAT, PuTTY (SSH/Telnet)
Technical documentation
Service management
Operating systems:Windows 10/11,Windows Server,Microsoft Active Directory,Microsoft Office 365
Certification
CCNA Training & Certification, Tungabadra Networks Private Limited
Timeline
Technical Support Engineer
vitelglobal communications pvt ltd
06.2025 - Current
Bachelor of Engineering - CSE
Jyothismathi Institute of Technological Sciences