Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madhu Krishna

Bangalore

Summary

Results-driven Technical Support Engineer with a proven track record at Concentrix, excelling in technical troubleshooting and customer relationship management. Renowned for resolving complex issues efficiently, I ranked among the top three in technical resolution, leveraging expertise in operating systems and root cause analysis to deliver exceptional remote support. Currently looking for an IT admin role or technical support role.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

Concentrix
Bangalore
03.2024 - Current

Currently, I am working as a premier technical floor support at Concentrix.

  • Resolved complex technical problems through root cause analysis techniques.
  • Provided remote assistance to end-users when needed.
  • Installed and tested operating systems, applications, and updates.
  • Assisted customers with troubleshooting software and hardware issues.
  • Managed ticketing system to track, prioritize, and resolve customer support requests.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Provided real-time support via phone and email to customers and engineers to replace the parts, and also provided software support.
  • Ranked in the top three for fixing the issues over the phone call.

International Voice Process

247.ai
Bangalore
09.2023 - 03.2024

I worked for an international voice process.

  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Ranked in the top 10 in quality.
  • Handled international customers.
  • Completed day-to-day duties accurately and efficiently.
  • I received appreciation emails from customers for providing quick resolution.

Education

BCA - Computer Applications

SRS Degree College
Chitradurga
11-2022

Skills

  • Technical troubleshooting
  • Operating systems installation
  • Remote support assistance
  • Ticket management
  • Root cause analysis
  • Customer relationship management
  • Certified Java developer from JSpiders
  • Expertise in computer software and hardware
  • Expertise in installing operating systems
  • System installation
  • Remote support
  • Help desk management
  • Operating systems
  • IT asset management
  • New program installations
  • Software management
  • System updates
  • Hardware expertise
  • IT service management
  • Technical analysis

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Technical Support Engineer

Concentrix
03.2024 - Current

International Voice Process

247.ai
09.2023 - 03.2024

BCA - Computer Applications

SRS Degree College
Madhu Krishna