SYED SHAJIULLAH RAFAI
DUBAI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SHIPPING CARGO ASSISTANT
FEDEX
DUBAI
10.2023 - Current
- Sorted shipments according to destination and priority for timely processing.
- Loaded and unloaded cargo from delivery vehicles efficiently.
- Organized and distributed shipments according to customer specifications.
- Ensured compliance with safety regulations when handling hazardous materials.
- Performed regular maintenance checks on equipment used for loading and unloading cargo.
STORE INCHARGE
PODIUM MALL
HYDERABAD
01.2020 - 06.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
CUSTOMER SERVICE OFFICER
SAUDI GROUND SERVICES
JEDDAH
04.2008 - 10.2019
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Resolved conflicts between passengers using effective interpersonal skills.
- Assisted disabled passengers with special needs throughout their travels.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
SALES ASSOCIATE
AL MAYA TRADING LLC
DUBAI
01.2005 - 11.2007
- Responded promptly to customer inquiries and resolved issues effectively.
- Participated in promotional events to boost product awareness and sales.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
CITY COLLEGE
HYDERABAD03-2006
Skills
- Air cargo operations
- Ground handling operations
- Shipment sorting
- Warehouse management
- Hazardous materials compliance
- Flight coordination
- Problem solving
- Customer relationship management
Languages
English
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
Certification
- TURKISH AIRLINE
- EMIRATES
- FEDEX
Timeline
SHIPPING CARGO ASSISTANT
FEDEX
10.2023 - Current
STORE INCHARGE
PODIUM MALL
01.2020 - 06.2022
CUSTOMER SERVICE OFFICER
SAUDI GROUND SERVICES
04.2008 - 10.2019
SALES ASSOCIATE
AL MAYA TRADING LLC
01.2005 - 11.2007
High School Diploma -
CITY COLLEGE