Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Syed Shoaib Hasan

Syed Shoaib Hasan

Lucknow

Summary

Results-driven Backup Administrator at HclTech with expertise in backup management and incident resolution. Proven track record in enhancing data recovery processes and improving system performance. Skilled in ITIL compliance and technical troubleshooting, delivering transparent client communication and impactful report generation. Committed to optimizing backup solutions and driving operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Backup Administrator

HclTech
Lucknow
10.2022 - Current
  • Troubleshot and monitored technical environments to resolve backup pending and failed issues, ensuring seamless data recovery processes.
  • Provided comprehensive support for backup and restore requests, including performing BMR restores and managing media and tape labeling on a weekly basis.
  • Handled incident management and alerts for various technical issues, including server communication errors and equipment deployment, while maintaining compliance with ITIL standards.
  • Managed and maintained backups using Dell EMC Networker, Veeam, and Microsoft DPM tools.
  • Created and presented backup job reports to clients, ensuring transparency and reliability.
  • Configured virtual machines for new client requests, ensuring seamless integration into existing systems.
  • Collaborated with FSO to troubleshoot and resolve tape library issues, ensuring uninterrupted data backup processes.
  • Enhanced backup processes by upgrading Networker backup server, client systems, and Veeam Backup server for improved system performance.
  • Managed ITIL processes including incident and change management, enhancing efficiency in service requests.
  • Facilitated change management processes, including tasks such as decommissioning Data Domain systems, upgrading Backup Server NMC, and performing Veeam upgrades.
  • Executed ad hoc requests like expanding Data Domain storage capacity, ensuring seamless backup operations and system performance.

Senior Executive

MediGram Healthcare Pvt Ltd
Lucknow
01.2019 - 04.2022
  • Conducted comprehensive secondary research using tools like Zoom Info, Lusha, Bloomberg, and LinkedIn to gather company insights and contact details, compiling detailed reports for strategic decision-making.
  • Managed administrative tasks including distributor coordination, inventory control, and price negotiation, while arranging travel and accommodation for senior management.
  • Generated and analyzed daily reports using advanced Excel functions like V-lookup, pivot tables, and conditional formatting, creating dashboards and presentations to support business operations.
  • Installed software and applied patches to maintain system efficiency.
  • Performed system upgrades and software installations to ensure optimal performance.

Data Analyst

Egon Zehnder
Gurgaon
10.2015 - 11.2018
  • Conducted comprehensive research using tools like Bloomberg and LinkedIn to profile candidates and coordinated findings with global clients via email and chat.
  • Monitored team performance metrics such as C-SAT, NPS, and AHT, ensuring alignment with organizational goals.
  • Prepared detailed reports and dashboards, and classified senior-level candidate profiles by industry and activities.

Operations Executive

Target Group
Noida
09.2014 - 09.2015
  • Conducted comprehensive primary and secondary research to analyze the IT requirements of various organizations and align them with our IT solutions.
  • Prepared and published detailed MIS reports for top management, facilitating informed decision-making.
  • Managed back-office operations, including maintaining inventory and record-keeping.

Education

B.Tech - Electronics And Telecommunication Engineering

Uttar Pradesh Technical University (VIET)
Greater Noida
05-2014

12th - CBSE

B.V.V
Bihar
03-2007

10th - CBSE

B.V.V
Bihar
03-2005

Skills

  • Backup management
  • Data recovery
  • Incident management
  • Tape library management
  • Backup software configuration
  • ITIL compliance
  • Change management
  • Client communication
  • Technical troubleshooting
  • Report generation
  • Process improvement
  • Analytical thinking
  • Hardware troubleshooting
  • Windows administration
  • Troubleshooting and diagnosis
  • Linux administration

Certification

Honour diploma in computer application

ITIL 4 Foundation introduction

AWS SysOps Associate: Cloud Basics

Timeline

Backup Administrator

HclTech
10.2022 - Current

Senior Executive

MediGram Healthcare Pvt Ltd
01.2019 - 04.2022

Data Analyst

Egon Zehnder
10.2015 - 11.2018

Operations Executive

Target Group
09.2014 - 09.2015

B.Tech - Electronics And Telecommunication Engineering

Uttar Pradesh Technical University (VIET)

12th - CBSE

B.V.V

10th - CBSE

B.V.V

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Syed Shoaib Hasan