Syed Sunfiya Quadri
Mysore
Summary
Results-driven Client Service Analyst at Theorem Digital Solutions with 2 years of expertise in campaign management and digital marketing. Proven ability to optimize Google Ads and enhance client communication, achieving significant improvements in campaign performance. Skilled in problem-solving and quality assurance, ensuring effective service delivery and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Analyst
Theorem digital Solutions
Mysore
06.2023 - Current
- End-to-end campaign management, trafficking, creative upload, and reporting.
- Hands-on experience in platforms like GAM, CM360, Adbook, Salesforce, The Trade Desk and Live Intent. Managed and optimized digital advertising platforms (e.g., Google Ads) to ensure effective targeting and budget utilization.
- Identified and resolved issues related to campaign performance or client concerns, implementing solutions to improve service delivery and campaign outcomes.
- Manage team and clients: conducting team meetings, addressing daily hurdles, managing client calls, and handling client escalations.
- Supported traffickers in handling questions concerning aspects like campaign setup, QA processes, reporting requirements and optimization strategies.
- Expert in team training, best practices implementation, comprehensive documentation
Lab Biochemist
kannan Diagnostic Centre
Mysore
12.2021 - 06.2023
- Isolation of microorganisms from food, soil, and water samples.
- Biochemical tests for the screening of microorganisms.
- Proficiency in performing microbiological tests, including media preparation for fungi and bacterial culture, sub-culturing, serial dilution, staining, and microbial identification.
- Knowledge of chromatography, gel electrophoresis, polymerase chain reaction, blotting techniques, and SDS-PAGE.
- Handling of basic laboratory equipment.
Education
Master of Science - Microbiology
University of Mysore
Mysore10-2021
Bachelor of Science - Biochemistry
JSS College For Women
Mysore06-2019
Skills
- Campaign management
- Ad trafficking
- Google Ads
- Client communication
- Creative strategy
- Problem solving
- Digital marketing
- Search engine marketing
- Search engine optimization
- DCM (Double Click Manager)
- TTD (The Trade Desk)
- Quality assurance
Certification
- Digital Marketing Pro Certification
- Email Marketing Certification
- Google Ads
- Creative Google Ad Manger
- Google Ads Search
- Tally ERP-9
Accomplishments
- Awarded "Rock star Rookie" for the year 2023
- Awarded "Super Squad of the Year" for the year 2024
Timeline
Client Service Analyst
Theorem digital Solutions
06.2023 - Current
Lab Biochemist
kannan Diagnostic Centre
12.2021 - 06.2023
Master of Science - Microbiology
University of Mysore
Bachelor of Science - Biochemistry
JSS College For Women
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