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Service Reliability Engineer

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Associate Principal Engineer

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Dynamic Service Delivery Operations Manager with BT, driving global SDWAN and MPLS initiatives. Achieved a 30% boost in configuration success through process standardization. Expert in ITIL and stakeholder engagement, leading cross-functional teams to enhance operational excellence and reduce costs by £1M annually. Passionate about mentoring and developing global talent.

Experienced Networks & Security Specialist with a strong background in delivering comprehensive solutions for organizations, holding UK Government Security Clearance.

Expertise in network design, LAN & WAN management, and firewall implementation, with a proven ability to engage C-level executives during pre-sales and cyber incident responses. Focused on enhancing organizational network security and efficiency through managed service solutions.


Highly experienced Executive Leader with a proven track record of developing a strategic vision and execution of that vision by establishing a healthy culture, driving high performance with high engagement.
Results-oriented and authentic leader with over 29 years of experience in the Technology and Telecoms industry building national infrastructure at scale including two Data Centre builds. Proven track record in strategic, commercial and financial leadership across a wide range of corporate disciplines such as Finance, Sales, Strategy, Cost Transformation, Risk & Compliance, Network Planning & Build, Operations, Product Development, Customer Service, IT, Marketing and Corporate & Social Responsibility.
Committed to a diverse, equitable, and inclusive workplace, achieving top-tier customer satisfaction, and leading environmental and social responsibility initiatives.

Dynamic professional with 15 years of experience in project management and a talent for navigating challenges. Strong problem-solving skills and a proactive approach to new tasks. Adaptability, creativity, and a results-oriented mindset are well-known attributes. Committed to making meaningful contributions and advancing organizational goals.

Quality Analyst with proven expertise in MS Excel and process auditing. Achieved over 98% quality adherence through meticulous risk assessment and actionable feedback, driving significant process improvements.

Demonstrated leadership in team management, enhancing collaboration and achieving measurable results. Expertise in conflict resolution and strategic planning, contributing to operational efficiency and team morale. Proven adaptability to challenges with a focus on innovative solutions that drive performance improvements.

Offering strong foundation in performance testing principles and keen interest in developing within this field. Brings solid grasp of software testing methodologies and practical skills in test scripting and execution. Ready to use and develop analytical skills and attention to detail in performance testing role.

SAP ABAP Consultant with 6 years of experience in designing, developing, and supporting SAP applications. Expertise in RICEFW objects, classical and OO ABAP, and performance optimization. Proven track record in enhancements, forms, interfaces, and workflows, along with foundational knowledge in SAP RAP and modern ABAP concepts. Demonstrated ability to excel in both independent and collaborative project environments.

Analytical Network Engineer with extensive experience in monitoring and optimizing complex network systems. Adept at using data analysis techniques and tools like SQL, Python ,PySpark to extract meaningful insights from large datasets. Strong track record of improving network performance through data-driven decision-making. Eager to transition into a Data Analyst role to further develop analytical skills and contribute to data-centric projects. Known for excellent problem-solving abilities and effective communication of technical concepts to stakeholders.

Highly motivated and results-oriented Network Engineer with 3 years of experience in maintaining and troubleshooting LAN, WAN and Wireless networks. Proven ability to identify, diagnose, and resolve network incidents efficiently, ensuring optimal network performance and uptime.

Syeeb Uddin Mallick

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Service Reliability Engineer

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B.Tech - Engineering

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Service Reliability Engineer

B.Tech - Engineering

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